Case Manager

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

What you will do:

1. Responsible for assigned caseload.
2. Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.
3. Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.
4. Facilitate self-care through the tenets of advocacy, shared decision-making and education.
5. Practice cultural competence, with awareness and respect for diversity.
6. Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.
7. Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
8. Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
9. Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network.
10. Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics.
11. Participate in internal and external committees.
12. Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management.
13. Demonstrate commitment to Continuous Quality Improvement.
14. Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.
15. Participate in ongoing reflective practice activities.
16. Assume responsibility for personal and professional development.
17. Other responsibilities as required by SDM Specialty Health Network.

What you will need:

1. Five or more years direct clinical experience.
2. Current professional nursing license in the province of work.
3. Fluently bilingual in both written and spoken languages (French & English) is an asset.
4. BScN preferred, however, a combination of experience and education will be considered.
5. Ability to provide an organized, efficient approach to case management.
6. Possession of excellent skills in assessment, communication, critical thinking and decision making.
7. Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics.
8. Previous experience with Health Canada Guidelines for reporting adverse events is an asset.
9. Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web-based applications (Salesforce).
10. Ability to present to fellow colleagues.
11. Ability to remain objective and be a team player.
12. Ability to adapt to a changing environment.
13. Commitment to the principle of quality client-centered service delivery.
14. Knowledge of theory and implementation of Continuous Quality Improvement processes.
15. Knowledge of case management processes.

How You’ll succeed:

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections.

If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today.

Employment Type:

Full-time

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.