Case Management Specialist, Student Care

University of Calgary; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Remote work opportunities

Hybrid Work Program

Job summary

The University of Calgary is seeking a Full-time Limited Term Case Management Specialist for approximately 12 months in the Student Services Administration, within Student Experience and Support. The role is based on the main campus with opportunities for remote work under the university's Hybrid Work Program, and requires 35 hours weekly, Monday to Friday including occasional evenings.

Reporting to the Manager and Director of Student Care, Conduct and Accountability, you will coordinate

Qualifications

• An undergraduate degree is required; a Master's degree in psychology, social work, or student affairs is preferred.
• Minimum 5 years of progressive and increasingly complex professional experience in behavioural intervention, case management, mental health or wellness support, education, or related fields.
• Minimum of two years' experience with risk assessment and crisis intervention; NABITA training is a plus.
• Experience handling confidential information in line with privacy laws and institutional policies.

Responsibilities

• Coordinate case management under the Student Care portfolio in collaboration with the Director, Student Care, Conduct and Accountability.
• Refer individuals to ACT for students requiring case management.
• Conduct initial and ongoing risk assessments in line with NABITA rubric and implement interventions.
• Schedule appointments, conduct intake, and document progress in the Maxient system.

Skills

Communication

Prioritization

Conflict resolution

De-escalation

Relationship building

Education

Bachelor's degree

Master's degree preferred

Tools

Maxient

Simplicity

Job description

Description

The Student Services Administration in Student Experience and Support is currently seeking a Full-time Limited Term Case Management Specialist for approximately 12 months.

The Case Management Specialist, Student Care works closely with their Manager and the Director, Student Care, Conduct and Accountability to coordinate supports related to complex student matters. This includes providing institutional response to students experiencing varying levels of distress and connecting students with the most appropriate resources both on and off campus. The Case Management Specialist is a key resource in making referrals to, participating in, and delivering interventions from the University of Calgary's Assessment and Care Team (ACT).

This position is located at the UCalgary Main Campus. Work is complex, with peak periods and short timelines for completion. This is a unionized position working 35 hours a week, Monday to Friday, including early evenings, with occasional requirement to work outside of regular hours. This position is also eligible for remote work opportunities in accordance with the University's Hybrid Work Program.

Summary of Key Responsibilities

(job functions include but are not limited to):

Case Management

• Establish process for case management under the Student Care portfolio in collaboration with the Director, Student Care, Conduct and Accountability.
• Refer individuals to ACT, as needed, for students receiving case management.
• Conduct initial and ongoing risk assessments in line with the NABITA risk rubric.
• Deliver team-recommended interventions to students.
• Schedule appointments with students referred to ACT and/or for case management.
• Conduct intake appointments to assess needs holistically.
• Coordinate action plan, referrals, and support, including follow-up appointments as necessary.
• Connect students with the appropriate resources on- and off-campus.
• Communicate and collaborate with appropriate staff, resources, and the Team.
• Accurate documentation in the record-keeping system (Maxient).
• Act as primary case specialist for ACT.
• As needed, act as an advisor to students navigating institutional processes such as those under the Student Non-Academic Misconduct or Academic Misconduct Processes including those through the Student Conduct Office, Required to Withdraw.

Education and Program Administration

• Conduct outreach and awareness activities promoting awareness of case management services and ACT.
• Participate in the creation of resources and the delivery of education and training activities as a member of the Student Care portfolio.
• Participate in assessment efforts related to case management effectiveness.
• Collaborate with the Manager to triage, respond to, and assess incoming referrals.
• Support with the operations of ACT, including populating weekly agendas, taking minutes at weekly ACT meetings, and transferring documentation from weekly meetings to ACT case files on Maxient in a timely manner.
• Provide relief coverage for the Specialist, Assessment and Care Team as needed.
• The Case Management Specialist (in collaboration with other staff in the Student Care Portfolio) is responsible for collecting and maintaining data related to the community training and programming offered, as well as other operational statistics that are helpful for the purposes of improving and streamlining the Student Care portfolio's operations.

Qualifications / Requirements:

• An undergraduate degree is required; a Master's degree in a relevant field (psychology, social work, student affairs) is preferred.
• Minimum 5 years of progressive and increasingly complex professional experience working in the field of behavioural intervention, case management, mental health or wellness support, education, or other related fields required.
• Minimum of two years' experience with risk assessment and crisis intervention; Formal training in threat and risk assessment through NABITA (National Association of Behavioural Intervention Teams) as asset.
• Experience handling sensitive and confidential information within the confines of institutional policies, procedures and requirements in addition to legislative requirements such as the Protection of Privacy Act (POPA) is required.
• Experience with documentation management (including electronic documents).
• Experience working with case management database (Maxient, Simplicity etc) strongly preferred.
• Exceptional communication skills, including the ability to support conflict resolution, de-escalate, and model these skills to community members, are required.
• Demonstrated experience with facilitating education and outreach activities.
• Ability to effectively prioritize, work independently and under pressure, and meet strict and multiple timelines.
• Demonstrated ability to build relationships and work effectively with multiple departments, organizations, and people in sensitive and complex situations.

Application Deadline:

September 18, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.