Case Coordinator & Administrative Officer

Lakehead University; Northwestern Ontario; On-site; CAD 60,000 - 90,000; Full time

Job summary

Lakehead University is seeking a Case Coordinator & Administrative Officer in the Office of Human Rights and Equity to lead SGBV prevention, education, and case support. This role, based in Thunder Bay with campus-wide impact, involves confidential intake, accommodations coordination, referrals, and outcomes tracking.

You will deliver training, support investigations, manage sensitive documentation, and prepare reports for governance bodies, while collaborating across faculties and external

Qualifications

• Experience with equity-deserving groups in post-secondary or community settings.
• Experience in casework or case management within post-secondary or community settings.
• Strong knowledge of anti-oppressive, intersectional, trauma-informed approaches.
• Experience developing and delivering education and training focused on SGBV prevention.
• Strong interpersonal and communication skills for diverse audiences.

Responsibilities

• Conduct intake meetings with students, faculty and staff using active listening and trauma-informed approaches.
• Assess reports and determine needs for accommodations, referrals, and interim measures.
• Coordinate academic and non-academic accommodations with faculties/departments.
• Coordinate referrals to support services in Thunder Bay, Orillia, and campus communities.
• Implement interim measures against respondents with survivor collaboration.
• Provide one-on-one education on consent, healthy relationships, and duties under policies.
• Facilitate resolution of reports or complaints; assist or lead investigations as required.
• Manage and maintain evidence and documentation per privacy laws.
• Maintain statistics and prepare reports for governance and ministry."],
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• CoT_job_summary_short
• COMPANY NAME: Lakehead UniversityKEY POINTS: SGBV prevention, trauma-informed intake, confidential reporting
• job_summary_short
• <p>Lakehead University is seeking a Case Coordinator & Administrative Officer in the Office of Human Rights and Equity to lead SGBV prevention, education, and case support. This role, based in Thunder Bay with campus-wide impact, involves confidential intake, accommodations coordination, referrals, and outcomes tracking.</p><p>You will deliver training, support investigations, manage sensitive documentation, and prepare reports for governance bodies, while collaborating across faculties and external partners.</p>

Skills

SGBV awareness

Case management

Trauma-informed approach

Educational programming

Interpersonal communication

Advocacy

Microsoft Office

Gmail/Zoom

Tools

Microsoft Office

Gmail

Zoom

Job description

Lakehead University is seeking qualified candidates for the position of Case Coordinator & Administrative Officer within the Office of Human Rights and Equity. This position is well suited to an individual with experience in, and a strong interest in, sexual and gender-based violence (SGBV) prevention, education, and support.

Reporting to the Director of Human Rights and Equity, the Case Coordinator & Administrative Officer serves as Lakehead University's primary resource for sexual and gender-based violence prevention and education. Although based at the Thunder Bay campus, the position supports the entire University community, with responsibilities extending to the Orillia campus and the Barrie STEM Hub.

Responsibilities

• Conduct intake meetings with students, faculty, and staff, using skills such as active listening, empathic response, and trauma-informed approaches.
• Assess the report and determine needs with respect to accommodations, referrals to support services, and interim measures.
• Coordinate appropriate academic and non-academic accommodations in collaboration with relevant faculties and departments.
• Coordinate referrals to support services within the University and within the community in Thunder Bay and Orillia.
• Implement appropriate interim measures against Respondents in collaboration with the survivor, the Respondent, and relevant faculties and departments.
• Provide one-on-one education and training to Respondents on topics such as consent, healthy relationships, and their duties and obligations under relevant University policies.
• Facilitate the resolution of reports or complaints.
• Assist or lead investigations.
• Manage and maintain evidence and documentation related to reports and complaints in compliance with privacy legislation and other legal requirements.
• Maintain statistics related to reports and complaints and prepare reports for the University’s Board of Governors and the relevant government ministry.
• Maintain strict confidentiality and act with a high degree of integrity and discretion.

Prevention and education:

• Develop and deliver in-person and online training for students, faculty, and staff on sexual and gender-based violence prevention, including on topics such as debunking sexual violence “myths”, understanding consent, and developing healthy relationships, using an anti-oppression, intersectional, and trauma-informed lens.
• Represent the OHRE at University and community-based events, including at tables, booths, etc.
• Collaborate with faculties and departments, student union representatives, and student groups on sexual and gender-based violence prevention initiatives.
• Sit on internal and external committees that relate to sexual and gender-based violence prevention, case support services, and case consultation.
• Develop and disseminate sexual and gender-based violence prevention materials and resources, including brochures, posters, and social media posts.
• Maintain statistics related to education and training initiatives and prepare reports for the University’s Board of Governors and the relevant government ministry.
• Conduct ongoing research on best practices related to sexual and gender-based violence prevention and education and incorporate that research into current initiatives.

Administration:

• Support the Director and other OHRE staff with logistical, administrative, and financial tasks related to the ongoing operations of the OHRE.
• Participate in any case management and other related meetings with OHRE team members.
• Supervise volunteers and placement students.

Qualifications

• Experience working with equity-deserving groups in a post-secondary or community-based setting. Experience in the area of sexual and gender-based violence (SGBV) is considered a strong asset. Lived experience as a member of an equity-deserving group is also considered a strong asset.
• Experience in casework or case management within a post-secondary or community-based setting, including conducting intakes, providing support, and facilitating referrals.
• Strong knowledge and understanding of anti-oppressive, intersectional, and trauma-informed approaches when working with individuals and groups.
• Demonstrated experience developing and delivering educational programming, presentations, and training workshops for diverse audiences. Experience developing and delivering education and training focused on SGBV prevention is considered a strong asset.
• Strong interpersonal and communication skills, with the ability to provide one-on-one support, facilitate educational and training sessions, and engage effectively with diverse individuals and community-based committees.
• Strong oral and written advocacy skills, including the ability to advocate for individual needs and support, as well as contribute to improvements in institutional policies, procedures, and practices.
• Demonstrated computer proficiency, including experience with Microsoft Office applications, Gmail, Zoom, and other common workplace technologies.
• Demonstrated ability to manage competing priorities, stressful situations, and tight deadlines while working effectively in a fast-paced environment.

AI may or may not be used for the screening purposes of this role.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

This is in accordance with Canadian immigration requirements.

Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires.

Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset.

A lived experience or worked experience of any of these issues is preferred.

We appreciate your interest; Lakehead University is committed to supporting an accessible environment.

Applicants requiring accommodation during the interview process should contact the Office of Human Resources at [phone] ext. 8334 or [e-mail] to make appropriate arrangements.