Case Coordinator

Government of Manitoba; Winnipeg; On-site; CAD 55,000 - 65,000; Full time

Job summary

The Government of Manitoba seeks a Case Coordinator for the Insured Benefits Branch in Winnipeg. This full-time role involves assessing claims related to medical expenses incurred out of province and providing exceptional customer service. The successful candidate will utilize strong analytical skills to ensure accurate handling of confidential information and communications with various stakeholders.

Qualifications

• Experience assessing and determining claims eligibility.
• Strong verbal and written communication skills.
• Ability to handle sensitive information.

Responsibilities

• Assess and determine claims eligibility based on regulations.
• Provide analysis of foreign cases for insurance coverage.
• Prepare communication to healthcare providers regarding payments.

Skills

Analytical skills

Problem solving skills

Customer care

Communication skills

Organizational skills

Confidentiality

Tools

Microsoft Office

Job description

CL4 Clerk 4

Regular/full-time

Health, Seniors and Long Term Care

Insured Benefits, Insurance

Winnipeg MB

Advertisement Number: 44091

Salary(s): CL4 $55,472.00 - $64,777.00 per year

Closing Date: June 16, 2025

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

An eligibility list may be created for future term and regular opportunities, subject to staffing approval, and may remain in effect until exhausted. This competition may also be used to source candidates for other clerk positions at the CL4 classification.

The Department of Health, Seniors and Long-Term Care is currently seeking a suitably qualified person to join the Insured Benefits Branch as a Case Coordinator in the out of province/reciprocal agreement unit. The Insured Benefits Branch provides customer service to Manitobans claiming medical expenses incurred out of province and Manitoba residents receiving emergency and referred medical services outside of the province or country.

To be considered for this competition you must submit an application form and a resume. See below for further instructions.

Conditions of Employment:

• Must be legally entitled to work in Canada
• Must provide and maintain a satisfactory Criminal Record Check
  
  

Qualifications:

Essential:

• Experience assessing, evaluating and determining eligibility of claims related to health or other insurance.
• Experience interpreting and applying policies, procedures and/or regulations.
• Experience providing customer care, support and assistance in a professional environment.
• Strong analytical and problem solving skills.
• Strong verbal communication skills to build and maintain relationships with various stakeholders.
• Effective written communication skills.
• Excellent organizational skills to manage competing and rapidly changing priorities with strict timelines.
• Ability to maintain a high degree of accuracy in a fast-paced environment.
• Experience handling sensitive and confidential information.
• Experience work both independently and collaboratively in a team environment.
• Proficiency with Microsoft Office applications (Word, Excel and Outlook).
  
  

Desired:

• Experience reviewing and interpreting health records, hospital abstracts and/or surgical reports.
• Experience in processing and approving payments.
  
  

Duties:

Case Coordinators assess, evaluate and determine eligibility for remuneration in accordance with applicable provincial regulations and reciprocal agreements and provides analysis of foreign cases on services rendered outside of Canada to determine eligibility for insurance in part or in whole, in accordance with the Health Services Insurance Act (HSIA). They are also responsible for initiating and preparing formal written communication to health care providers, facilities, other provincial or territorial agencies regarding Manitoba Health payments, policies, claiming procedures, plan coverage, or seeking additional information for claim review and liaise with Manitoban, Canadian, or International health facilities to facilitate claim adjudication.

Apply to:

Advertisement # 44091

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB , R3B 2A9

Phone: [phone]

Fax: [phone]

Email: [e-mail]

To be considered for this competition you must submit an application form and a resume. Complete the application form at the link below or contact Human Resource Services under “Apply to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further assessment. Note: You are not required to submit a cover letter, but may be asked to submit references, or other documentation at a later point if invited for further consideration.

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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