Carrier Operations Representative

Traffic Tech Inc.; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

Traffic Tech Inc. is seeking a Carrier Operations Representative to develop carrier relationships and manage freight logistics. The ideal candidate will have experience in a fast-paced environment, strong negotiation skills, and a proactive sales-oriented mindset. This full-time position offers a dynamic work culture, mentorship, and comprehensive benefits.

Benefits

Full Benefit options, including Medical (Dental & Vision)

Life/AD&D Insurance, Long-term Disability

401(k) matching

Robust training and mentorship

Dynamic environment and culture

Qualifications

• 1 year of experience in a fast-paced environment booking same day loads.
• Experience with CPG, Retail, Production, or Produce freight is a plus.
• Excellent communication skills with keen attention to detail.

Responsibilities

• Develop and maintain carrier relationships through outreach and networking.
• Negotiate transportation rates, assess capacity, and optimize rates for profitability.
• Monitor shipment progress and collaborate with teams for service delivery.

Skills

Communication

Negotiation

Sales-oriented mindset

Relationship-building

Organizational skills

Detail-oriented

Self-motivated

Job description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

CARRIER OPERATIONS REPRESENTATVE

What the Job Entails:

• Develop and maintain carrier relationships through proactive outreach and networking via phone and email.
• Aggressively solicit carriers to secure coverage for customer freight, utilizing our technology platforms and other data sources.
• Communicate regularly with carriers to assess capacity availability, discuss network opportunities, and negotiate transportation rates.
• Optimize carrier rates to maximize profitability while ensuring optimal load volume.
• Maintain strong relationships with existing carriers to deliver superior service to our customers.
• Provide clear communication of load details and shipment requirements to carrier dispatch and drivers throughout the shipment lifecycle.
• Update system records promptly with load status changes, issues, and concerns for internal team visibility.
• Represent both customers and carriers professionally and respectfully in all interactions.
• Monitor shipment progress daily to ensure coverage, on-time delivery, and resolution of any transit issues.
• Collaborate effectively with customer operations, account management, and sales teams to enhance service delivery.
• Ensuring coverage of the same day and next day load board

What We Are Looking For:

• 1 year of experience in a fast paced environment booking same day loads encompassing reefer and dry van.
• Experience with CPG, Retail, Production, or Produce freight is a plus!
• A proactive, sales-oriented mindset with a strong inclination towards relationship-building.
• Comfortable making outbound calls and negotiating terms.
• A team player who is self-motivated and dedicated.
• Highly driven to achieve success and excel in a fast-paced environment.
• Excellent communication skills, both written and verbal, with keen attention to detail.
• Strong organizational abilities and multitasking skills.
• Persistent, positive attitude with a focus on solutions.

What We Offer:

• Robust industry with training and mentorship
• Full Benefit options, including Medical (Dental & Vision)
• Life/AD&D Insurance, Long-term Disability
• 401(k) matching
• Dynamic environment and ‘can-do’ culture

This is a full-time permanent position from Monday to Friday.

Traffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, employees are greeted by our in-house full-time health screeners, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the office, there is a restricted flow of traffic within the office to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.

Traffic Tech remains compliant with all federal and provincial COVID guidelines.