Career Development and Support Counsellor

VPI Employment Services; Toronto; On-site; CAD 52,000 - 76,000; Full time

Job summary

VPI Employment Services seeks a Career Development and Support Counsellor to provide proactive post-employment support, career coaching, and resource referrals. You will conduct regular client check-ins, assess needs, and guide clients toward sustainable employment and growth.

Experience with CRM systems and MS Office is preferred. Join a diverse, inclusive team focused on ethical service, client-centered care, and community impact.

Qualifications

• Strong critical thinking, judgment, decision-making, and problem-solving skills.
• Excellent active listening, interpersonal, and communication abilities.
• Proven ability to build rapport with job seekers, employers, and community partners.
• Able to manage a high-volume caseload while meeting service standards and timelines.

Responsibilities

• Provide proactive post-employment support during the first year of employment.
• Conduct regular check-ins, career coaching, and re-employment assistance.
• Identify and connect clients with community resources and supports.
• Assess eligibility for Job Seeker Financial Supports and track fund use.
• Maintain accurate client records in CRM and portals.
• Stay informed on local labour market trends to guide clients.
• Deliver services professionally, respectfully, and confidentially.
• Work toward individual and team performance targets.
• Perform additional duties to support departmental objectives.

Skills

Critical thinking

Active listening

Interpersonal skills

Organization

Time management

Multitasking

CRM proficiency

Microsoft Office

Virtual service delivery

Tools

CRM systems

Microsoft Office

Virtual service platforms

Job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years and is based in Mississauga, operating in multiple locations across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the indi4 pillars serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

This position is being recruited to fill an existing vacancy

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact on the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

Role Overview

The Career Development and Support Counsellor provides proactive post-employment support to help clients maintain employment, navigate workplace challenges, develop skills, and progress toward long-term career stability. The role includes regular client check-ins, career coaching, employment-risk intervention, re-employment assistance, financial support assessments, community referrals, and accurate case management. This position also applies labor market knowledge to guide clients, maintain strong service standards, and contribute to individual and team performance targets.

Key Job Functions

• Provides proactive, ongoing retention and post-employment support during the client’s first year of employment through regular check-ins, real-time coaching, skill development, and career advancement guidance to promote confidence, stability, and long-term employment success.
• Supports clients through job trials, workplace challenges, career transitions, and progression opportunities, providing timely intervention when employment is at risk and re-employment assistance following job loss.
• Identify and facilitate access to community resources and other supports that strengthen job retention, career advancement, and overall client well-being.
• Assess client eligibility for Job Seeker Financial Supports and ensure approved funds are used appropriately and effectively to support sustainable employment outcomes.
• Maintains accurate, complete, and up-to-date client records across CRM systems and internal portals, including case notes, action plan items, service activities, and calendar entries.
• Remains informed of current and emerging local and regional Labour Market trends to provide relevant employment and career guidance.
• Delivers services in a professional, welcoming, safe, and client-centered manner while maintaining confidentiality and respecting client privacy.
• Achieving individual and team performance targets through effective task prioritization, time management, adaptability, and resilience in a dynamic environment.
• Performs additional duties as required to support departmental objectives and client success.

Skills & Abilities

• Strong critical thinking, judgment, decision-making, and problem-solving skills.
• Excellent active listening, interpersonal, and communication skills.
• Proven ability to build rapport and maintain lasting professional relationships with job seekers, employers, and community partners.
• Strong organizational, time-management, and multitasking abilities.
• Effective information-gathering skills with strong attention to detail.
• Comfortable using technology and identifying opportunities to improve processes and efficiencies.
• Demonstrates integrity, sound judgment, and a strong work ethic.
• Able to work effectively and remain resilient in a fast-paced, client-centred environment.
• Self-motivated, confident, and proactive, with the initiative to work independently and collaboratively.
• Strong commitment to providing responsive, high-quality customer service.
• Outgoing and enthusiastic about learning how employers’ needs can align with available services to create mutual value.
• Results-driven and comfortable working toward established individual and team performance targets.
• Strong case management and service planning skills.
• The ability to effectively manage a high -volume caseload while meeting service standards and timelines.
• Proficiency with CRM systems, Microsoft Office applications, and virtual service delivery platforms.

VPI is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome and encourage applications from all qualified individuals and ensure employment decisions are made without discrimination based on any protected characteristic under applicable laws.

We thank all applicants for their interest; only those selected for an interview will be contacted.

VPI is committed to a barrier-free recruitment process. If contacted for an employment opportunity, please advise us in advance of any accommodation needs.