Career Coach - Case Management

Douglas College; City of Langley; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Career Coach to empower clients at the Aldergrove WorkBC Centre. In this role, you will guide diverse clients towards sustainable employment through personalized coaching and support. You'll create actionable plans, assist with job search techniques, and evaluate client needs to provide tailored services. Join a collaborative and inclusive environment that values professional growth and work-life balance. This position offers a chance to make a real difference in the community while enjoying excellent benefits and a supportive workplace culture. If you're passionate about helping others succeed, this opportunity is perfect for you.

Benefits

Transit-accessible campuses

Hybrid work arrangements

Excellent Health and Dental Benefits

Defined-Benefit Pension Plan

Professional Development funding

Access to Fitness Centres and Classes

Qualifications

• Post-secondary degree or equivalent experience in employment services.
• Strong communication and interpersonal skills required.

Responsibilities

• Create return to work action plans for clients.
• Assist clients with resume writing and job search techniques.
• Assess client needs and provide tailored services.

Skills

Strong oral and written communication skills

Interpersonal skills

Ability to meet performance-based targets

Knowledge of local labour market

Ability to work in a fast-paced environment

Education

Post-Secondary degree

Certified Career Development Practitioner (CCDP)

Tools

MS Office Suite

Online meeting applications

Job description

$30.30 to $32.80 per hour. Salary is based on education and experience.

The Opportunity

The Role
Representing Douglas College at the Aldergrove WorkBC Centre, the Career Coach will support clients in achieving and maintaining sustainable labour market attachments. They will serve all client types including general clients, clients in receipt of Employment Insurance (EI) and Income Assistance.

Responsibilities

• Create realistic return to work Action Plans that identify activities and objectives that support the clients in reaching their employment goals;
• Assist clients through one-to-one coaching with resume writing, job search techniques, labour market information, career planning materials, assessment tools, workshops and other relevant resources;
• Determine eligibility for financial supports and Skills Enhancement services;
• Assess and provide the Client with the following services, tailored to individual client needs:
  • Work Experience (Wage Subsidy, Job Creation Project and unpaid Work Experience),
  • Skills Enhancement (Skills Training, Academic Upgrading, Short Term Training),
  • Self-Employment,
  • Customized Employment
• Maintain regular contact with the Client to support, motivate, and monitor the Client’s progress;
• Review monthly Key Performance Measures (KPM) and targets with the Centre Manager.

Additional Duties:

• Participate in weekly team meetings, strategic planning sessions and performance management reviews;
• On occasion, the Career Coach will be required to perform Resource Area Assistance including reception and assisting clients in registering for Employment Services (OES);
• Work to Training Group’s Quality Management System, ISO9001:2015 standard;
• Miscellaneous as required.

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes

Minimum Qualifications:

• Post-Secondary degree, or equivalent level of knowledge and experience in employment services related field an asset;
• A Certified Career Development Practitioner (CCDP) Certification an asset;
• Demonstrated ability to meet performance based targets;
• Ability to exhibit respect for clients, client diversity, and community partners;
• Strong oral and written communication and interpersonal skills;
• Ability to work in a fast-paced, performance-based work environment with shifting priorities and duties;
• Excellent computer skills: MS Office Suite, database entry and the use of online-demand meeting applications and desk-top sharing;
• Knowledge of local labour market and labour market trends;
• Knowledge and awareness of WorkBC systems, processes and financial model an asset;
• Satisfactory completion of a criminal records check.

Experience in the following considered an asset:

• Providing excellent customer service while delivering in person and virtual services;
• Conducting & interpreting client needs assessments;
• Working with individuals with complex barriers and a wide range of cultural backgrounds;

Preferred but not essential Certifications:

• MBTI certificate;
• Personality Dimensions;
• Job Club Leader.

Additional Information:

This Full Time position (40 hours per week) is based in the Aldergrove WorkBC office. Shifts are Monday to Friday, but must be able to work variable shifts that will include some evenings and occasional Saturdays.

Posting Number: 02463SA

Position Title: Career Coach - Case Management

Anticipated Start Date: 02/17/2025

End Date: 02/16/2026

Needs a Criminal Records Check: Yes

How To Apply: Interested applicants must submit their application and all required documents online on the Douglas College Career Site [www.douglascollegecareers.ca].

Please note that successful candidates will be required to provide a copy of their educational credentials and/or transcripts as part of the onboarding process.

At Douglas College, we believe in a personal touch and the importance of genuine interactions. Every application is carefully reviewed by a member of our team without the use of AI tools.

Supplemental Questions

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