Care Team Member (Temporary)

Sol Mental Health; Quebec; Presencial; CAD 26.000 - 37.000; Jornada completa

Descripción de la vacante

SOL Mental Health is seeking a Care Team Member (Temporary) at our Central Park location in Canada. The role supports front desk operations, patient intake, scheduling, insurance verification, and account management, while ensuring a compassionate and compliant patient experience.

The position is temporary with an immediate start through January 2, 2027. Responsibilities include triaging patient concerns, coordinating with clinical teams, and maintaining accurate records in the EHR.

Formación

• Passion for serving others and delivering exceptional service.
• Experience in a physician practice or healthcare services with knowledge of insurance plans (HMO, PPO) preferred.
• High level of professionalism in all communications.
• Ability to manage difficult situations and de-escalate issues.
• Ability to work professionally with diverse populations.
• Highly organized with ability to juggle many tasks.
• Proficient with Microsoft Office and clinic operations software systems.
• Ability to interpret and apply guidelines and procedures.
• Strong work ethic with integrity and positive attitude.

Responsabilidades

• Greet patients, answer phones, and provide exceptional customer service.
• Manage check-in, intake documentation, insurance verification, copay collection, and balances.
• Coordinate scheduling, maintain calendars, and document activities in the EHR.
• Support patient engagement across care journey, including follow-up and retention.
• Triage and escalate patient concerns to clinical leadership as needed.
• Partner with clinical teams to ensure efficient patient flow and a seamless care experience.
• Maintain accurate patient, scheduling, billing, and charge capture information in EHR systems.
• Build strong relationships with patients, families, referral sources, and community partners.
• Adhere to HIPAA, CMS, OSHA, state and federal regulations; represent SOL professionally.
• Meet productivity and performance goals; perform other duties as assigned.

Conocimientos

Customer service

Healthcare experience

Professionalism

De-escalation

Diverse patients

Organization

MS Office

Guidelines interpretation

Integrity

Descripción del empleo

Care Team Member (Temporary)

This is a temporary position with an immediate need for hire. The anticipated assignment will begin as soon as possible and continue through January 2, 2027.

About SOL Mental Health

At SOL Mental Health, we're redefining what's possible in mental health care-starting with you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your Contributions Matter Here.

We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable.

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Why Building Something New Matters

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

Our Culture: How We Show Up Every Day

Our values guide every interaction-with each other, with our patients, and with our communities.

• We Lead with Heart
• We Look for the Good
• We Strengthen Each Other
• We Strive for Excellence
• We Break New Ground

Care Team Members at SOL...

• Deliver a warm, welcoming experience by greeting patients, answering phones, and providing exceptional customer service.
• Manage patient check-in, intake documentation, insurance verification, copay collection, and account balances.
• Coordinate patient scheduling, maintain accurate calendars, and document activities within the electronic health record (EHR).
• Support patient engagement throughout their care journey, including appointment follow-up, discharge, retention, and reactivation efforts.
• Triage and appropriately escalated patient concerns to clinical and practice leadership.
• Partner with clinical teams to ensure efficient patient flow and a seamless care experience.
• Maintain accurate patient, scheduling, billing, and charge capture information in the EHR and reporting systems.
• Build strong relationships with patients, families, referral sources, and community partners.
• Ensure compliance with all company policies and applicable HIPAA, CMS, OSHA, state, and federal regulations.
• Represent SOL Mental Health professionally in all interactions and contribute positively to team culture.
• Meet established productivity and performance goals.
• Perform other duties as assigned.

Job Requirements & Skills

• A passion for serving others is essential. You are energized by supporting customers and colleagues and are committed to delivering exceptional service in every interaction.
• Experience working within a physician practice or healthcare services with working knowledge of insurance plans; group health, HMO, PPO, etc is preferred.
• High level of professionalism in all aspects of work; especially in all communications internally and externally.
• Able to effectively manage difficult situations and de-escalate issues that arise.
• Ability to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able effectively communicate over the phone.
• Must be able to lift up to 15 pounds at times.

Please note that this position will work out of our Central Park location.

Compensation | The estimated hourly compensation for this role is $23.00 per hour.

Diversity, Equity & Inclusion

At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.