Care Team Coordinator (Toronto) (2025-2086)

Closing the Gap Healthcare; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Closing the Gap Healthcare is seeking a Care Team Coordinator in Toronto. This full-time role involves coordinating client visits, ensuring effective communication between clients and healthcare providers, and maintaining organized records. Join a dedicated team focused on delivering high-quality care in a supportive environment.

Benefits

Competitive total compensation package

Group benefits including medical and dental coverage

Generous vacation package

In-depth training and orientation

Culture of performance recognition

Qualifications

• Exceptional communication and interpersonal skills, proficiency in English.
• Passion for customer service and desire to grow in healthcare.
• Organizational skills with attention to detail.

Responsibilities

• Coordinate and schedule home and community visits.
• Communicate with healthcare providers and clients.
• Maintain records of client interactions and schedules.

Skills

Communication

Interpersonal Skills

Customer Service

Organizational Skills

Attention to Detail

Knowledge of Medical Terminology

Job description

Role: Care Team Coordinator

Position Type: Full-Time, Contract

Contract Duration: June 2025 - December 2026

Location: Toronto

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are seeking a passionate and dedicated Care Team Coordinator to join our team. In this role, you will coordinate and schedule home and community visits, communicate with healthcare providers, and ensure seamless service delivery while providing empathetic support to clients and providers. Your administrative skills will help keep our operations organized and efficient.

What You Will Be Doing

1. Assist and interact with clients, delivering exceptional customer service and support.
2. Present information about CTG programs and services to clients to promote engagement and support sales efforts.
3. Schedule visits and manage communication between clients and providers, ensuring timely and effective service.
4. Assess customer requests accurately and efficiently, addressing them immediately or escalating as appropriate.
5. Maintain records of all client interactions, schedules, and relevant documentation to ensure smooth workflow.
6. Work closely with an experienced leadership team, benefiting from their guidance and direction as you grow in your role.

Skills Needed for Success

1. Exceptional communication and interpersonal skills, with proficiency in English.
2. A passion for customer service and a desire to grow within the healthcare industry.
3. Commitment to maintaining confidentiality and privacy of client information at all times.
4. Organizational skills with precise attention to detail and efficiency in data entry.
5. Knowledge of medical terminology is an asset.

What You Can Expect

As a member of Closing the Gap Healthcare’s Team Made for Caring, you can expect:

1. Competitive total compensation package.
2. Group benefits including medical and dental coverage.
3. Generous vacation package.
4. In-depth training and orientation to set you up for success.
5. A culture of performance recognition and appreciation.
6. A commitment to excellence.

Who We Are

Closing the Gap Healthcare (CTG) is a proud Canadian-owned, award-winning, fully accredited, and publicly funded organization. We are a Team Made for Caring dedicated to providing high-quality care across home, community-based, and clinic healthcare services. Our philosophy emphasizes ethical principles, compassion, and a commitment to the highest practice standards.

The Not So Fine Print

We are excited you are considering joining our “Team Made for Caring”. This position is open to individuals eligible to work in Canada and who meet all essential requirements. Accommodation will be provided throughout the recruitment and assessment process as per the CTG Accessibility policy.

We are committed to a safe environment for our team members and clients. We strongly encourage all new hires to be vaccinated against COVID-19 and Influenza to protect everyone involved.

If you need accommodations due to illness or disability, please contact Human Resources at [e-mail].