Care Team Coordinator (2024-1809)

Closing the Gap Healthcare; Guelph; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established healthcare organization is seeking a Care Team Coordinator to enhance client services and support operations. This role is vital in ensuring excellent customer care, scheduling, and effective communication with clients and providers. As part of a dedicated team, you will engage in problem-solving and data management while contributing to a compassionate care environment. Join a company that values performance recognition and offers a comprehensive benefits package, including competitive compensation and generous vacation time. If you're passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Benefits

Competitive total compensation package

Group benefits including medical and dental

Generous vacation package

In-depth training and orientation

Culture of performance recognition

Qualifications

• Commitment to excellent client-centered customer service.
• Effective verbal and written communication skills are essential.
• Knowledge of medical terminology is an asset.

Responsibilities

• Scheduling and coordinating service providers to meet client needs.
• Providing support and information to customers about CTG programs.
• Performing data entry requirements for all clients using the CTG system.

Skills

Customer Service

Communication Skills

Attention to Detail

Medical Terminology

Data Entry

Problem-Solving

Teamwork

Conflict Management

Education

Diploma in Business Administration

Diploma in Office Administration

Grade 12 Diploma with Healthcare Experience

Tools

Computer Literacy

Phone Literacy

Job description

Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community.

The Care Team Coordinator role is an integral contribution to the quality of care provided by CTG. You will be scheduling, coordinating tasks and communicating with our providers, clients and other stakeholders. You will also be providing empathetic client services and administrative duties.

This position may appeal to you if:

• You are passionate about customer service and wish to expand your career in the healthcare industry.
• You enjoy assisting and interacting with clients by providing excellent customer care.
• You value the guidance and direction of an experienced leadership team.

The successful Care Team Coordinator will have:

• An outstanding commitment to providing excellent client centered customer service.
• Effective verbal and written communication skills.
• Precise attention to detail and efficiency in data entry and scheduling.
• Knowledge of Medical terminology is an asset.
• Computer and phone literacy.
• Team oriented and able to work independently.
• A diploma from Community College in Business Administration, Office Administration or Medical.
• Office Administration and/or Grade 12 Diploma with related prior healthcare experience.
• Conflict management and calm demeanor.

The role will require:

• A passion for challenges and working with customers to ensure a great experience.
• Accurately and efficiently assessing customer requests and addressing them immediately or escalating as appropriate.
• Scheduling and coordination of service providers to meet client needs.
• Strong problem-solving skills.
• Working effectively with other team members.
• Effectively triaging calls to ensure effective call management.
• Providing CTG program and service information to customers to encourage sales of services.
• Performing data entry requirements for all clients using the CTG computer system.
• Providing support and information to internal and external customers from all offices related to CTG programs and services.

What you can expect:

As a member of Closing the Gap Healthcare’s Team Made for Caring, you can expect:

• Competitive total compensation package.
• Group benefits including medical and dental.
• Generous vacation package.
• In-depth training and orientation to set you up for success.
• A culture of performance recognition and appreciation.
• A commitment to excellence.

Who we are:

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization. We are A Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

The Not so Fine Print:

We are excited you are considering applying to become a valued member of our “Team Made for Caring”. This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at [e-mail] at your earliest convenience.