Care Supervisor (RN/ RPN) - Toronto

CBI Health Group; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate and skilled Registered Nurse or Registered Practical Nurse to join their team in Toronto. This role involves responding to patient referrals, conducting comprehensive assessments, and developing individualized care plans. You will play a crucial role in ensuring patient safety and service excellence by mentoring and managing field staff. With a strong commitment to equity and inclusion, the organization values diverse perspectives and encourages qualified candidates to apply. If you are passionate about making a difference in patient care, this opportunity is perfect for you.

Qualifications

• Current registration with the College of Nurses of Ontario.
• 2+ years of supervisory experience in home health service delivery.

Responsibilities

• Respond to patient referrals and complete care assessments promptly.
• Develop tailored care plans and ensure safety through risk assessments.

Skills

Supervisory Skills

Patient Care Assessment

Care Planning

Risk Assessment

Problem-Solving

Education

Registered Nurse (RN) or Registered Practical Nurse (RPN) certification

Tools

Documentation Software

Job description

CBI Home Health - Toronto/ Sheppard
100 Sheppard Ave East
Suite 200
Toronto, ON M2N 6N5, CAN

Description

PRIMARY DUTIES

1. Respond to patient referrals within established timelines (internal and external).
2. Complete comprehensive care assessments promptly, using the tools, forms, and processes aligned with policy and procedure guidelines.
3. Document all required information, including details pertinent to client status and care planning.
4. Ensure patient and care provider safety by accurately assessing risks using provided tools.
5. Develop care plans tailored to individual patient needs, ensuring care providers have the necessary knowledge and skills.
6. Reassess patients at interim visits to confirm the continued appropriateness of the service plan.
7. Investigate, resolve, and report all customer-related complaints.
8. Promote service delivery excellence through onboarding, mentoring, coaching, and performance management of field staff, including conducting performance reviews.
9. Ensure team members meet their key accountabilities and performance expectations.
10. Participate in meeting or exceeding utilization, retention, and engagement goals for staff and care providers.
11. Identify staff training needs and develop action plans to address gaps, minimize risks, and ensure service quality.
12. Ensure all reporting meets standards and expectations of CBI Home Health/We Care, stakeholders, and regulatory bodies.
13. Complete all documentation accurately and promptly, including client charting.
14. Identify potential risks with internal stakeholders and implement mitigation strategies, especially concerning missed visits and clinical care.
15. Respond promptly and comprehensively to incident reports.
16. Enforce policies and procedures, ensuring they reflect best practices.

Qualifications

1. Current registration with the College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse.
2. At least 2 years of supervisory experience and/or experience in home health service delivery.
3. Ability to establish rapport with clients and care staff effectively.
4. Valid Ontario driver’s license and access to a reliable vehicle.
5. Ability to provide effective solutions that align with policies and uphold best practices.
6. Self-motivated with the ability to work independently and as part of a team.

Join our team at CBI Home Health, a leader in healthcare across Canada with 250 locations. We are proud to be recognized as one of Canada’s Best Managed Companies, Platinum Member, and among Canada’s 10 Most Admired Company Cultures.

Join us at CBI Home Health - Because Your Care Matters

CBI Home Health is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels safe and valued. We encourage qualified candidates who share our commitment to equity and inclusion to apply, helping us innovate and provide exceptional care.

We welcome applications from Indigenous individuals, regardless of status, race, religion, gender, sexual orientation, or other characteristics. We adhere to the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and our accommodation policies. Please inform us of any accommodation needs during the hiring process.