Care Supervisor (RN/ RPN) - Toronto

PRIMARY DUTIES
As a Client Care Supervisor, you will:

1. Respond to patient referrals within timelines (internal and external)
2. Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
3. Document all required information, including any information pertinent to the client status and care planning
4. Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
5. Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
6. Reassess patients at interim visits to ensure the service plan continues to be appropriate
7. Be responsible for investigation, resolution and reporting of all customer related complaints
8. Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
9. Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
10. Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
11. Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
12. Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
13. Ensure accurate and timely completion of appropriate documentation, including client charting
14. Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
15. Ensure a timely and comprehensive response to Incident Reporting (IR)
16. Ensure policies and procedures are enforced and reflect best practices.

QUALIFICATIONS

1. Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
2. Have 2 years of supervisory experience and/or experience in the home health service delivery
3. Be able to effectively establish and build rapport with clients and Care Staff
4. Possess a valid Ontario driver’s license with access to a reliable vehicle
5. Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
6. Be self-motivated with an ability to work both independently and as an effective member of a team

Join us at CBI Home Health - Because Your Care Matters