Care Supervisor (RN / RPN) - 12 months contract

CBI Health Group; Newmarket; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare leader as a Care Supervisor, where you'll lead a dedicated team to ensure exceptional clinical service delivery. In this vital role, you will develop personalized care plans, supervise direct care providers, and promote a culture of excellence and safety. Your expertise will shape the quality of care for patients while providing mentorship and support to your team. With a commitment to diversity and inclusion, this innovative firm offers a rewarding environment that values your contributions and fosters professional growth. If you're passionate about making a difference in healthcare, this is the opportunity for you.

Benefits

Competitive compensation

Comprehensive benefits package

Travel mileage paid

Career development opportunities

Supportive onboarding program

Mentorship and ongoing learning

Qualifications

• Current registration with College of Nurses of Ontario as RN or RPN.
• 2 years of supervisory experience in home health service delivery.

Responsibilities

• Lead and supervise direct care providers to ensure service excellence.
• Develop and customize care plans for individual patient needs.

Skills

Supervisory Skills

Clinical Assessment

Problem Solving

Communication Skills

Team Collaboration

Education

Registered Nurse (RN) or Registered Practical Nurse (RPN)

Tools

Care Assessment Tools

Job description

Care Supervisor (RN / RPN) - 12 months contract

Job Category: Management

Requisition Number: CARES030097

Posted: January 3, 2025

Location: Newmarket

As a Care Supervisor within our CBI Home Health team, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health/We Care and external stakeholders. Showing the way as a Regulated Health Professional (RN or RPN), you will develop and customize care plans to meet the patient’s individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.

This position is based in our Newmarket office and is a temporary contract position which may be extended based on business needs.

Here's a look at our total rewards:

• Competitive compensation and comprehensive benefits package
• Travel mileage paid in addition
• Career development and progression opportunities
• Supportive onboarding program, peer-to-peer support, mentorship and ongoing learning and professional development

As a Care Supervisor, you will:

• Respond to patient referrals within timelines (internal and external)
• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
• Document all required information, including any information pertinent to the client status and care planning
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
• Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
• Reassess patients at interim visits to ensure the service plan continues to be appropriate
• Be responsible for investigation, resolution and reporting of all customer related complaints
• Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
• Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
• Ensure accurate and timely completion of appropriate documentation, including client charting
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
• Ensure a timely and comprehensive response to Incident Reporting (IR)
• Ensure policies and procedures are enforced and reflect best practices.

QUALIFICATIONS

• Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
• Ability to travel from home to home within the community – a valid Ontario driver’s license and insurance are required with access to a reliable vehicle
• Have 2 years of supervisory experience and/or experience in the home health service delivery
• Be able to effectively establish and build rapport with clients and Care Staff
• Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team

When you join our team as a Care Supervisor, Personal Support Services, you’ll belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

Join us at CBI Home Health – Because Your Care Matters.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.