Care Supervisor - Ottawa

CBI Home Health; Ottawa; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Weekend premiums

Travel pay/mileage reimbursement

Comprehensive benefits package

Job summary

CBI Home Health is seeking a Care Supervisor in Ottawa to lead field staff and ensure high-quality home health services. The role covers coordination of care, assessments, and documentation to support safe patient outcomes.

The position offers a permanent full-time schedule with competitive salary and benefits, including premiums and travel support, to support work-life balance.

Qualifications

• Must have current CNO registration as RN or RPN.
• At least 2 years supervisory experience in home health/or related settings.
• Ability to build rapport with clients and care staff.

Responsibilities

• Respond to patient referrals within timelines and coordinate care.
• Complete comprehensive care assessments and document care plans.
• Ensure safety and proper risk assessment using provided tools.
• Monitor care plans and reassess at intervals to stay aligned with needs.
• Lead onboarding, coaching and performance reviews for field staff.

Skills

Supervisory experience

Client rapport

Team leadership

Independent work

Self-motivated

Education

Registered Nurse or Registered Practical Nurse (CNO)

Job description

Description

CBI Home Health supports people at home and in the community. We are one of Canada's leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca .

Because Your Care Matters.

CBI Home Health is looking to hire a Care Supervisor in Ottawa.

Salary Range: The salary range for this position is $70,000- $75,000 per year.

Vacancy Disclosure: This posting is for an existing vacancy. The position is a permanent full-time role.

Why CBI Home Health?

We're committed to making a difference in people's lives – and that starts with yours. You'll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here's a closer look at our total rewards and benefits

• Weekend premiums, travel pay and/or mileage reimbursement
• Full-time with flexible scheduling options.
• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career
• Group RRSP and Retirement Savings Program for Home Health Ontario employees

What you will do

• Respond to patient referrals within timelines (internal and external)
• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
• Document all required information, including any information pertinent to the client status and care planning
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
• Ensure that care plans meet individual patient's needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
• Reassess patients at interim visits to ensure the service plan continues to be appropriate
• Be responsible for investigation, resolution and reporting of all customer related complaints
• Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
• Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
• Ensure accurate and timely completion of appropriate documentation, including client charting
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
• Ensure a timely and comprehensive response to Incident Reporting (IR)
• Ensure policies and procedures are enforced and reflect best practices.
• Participate in on call rotation.

What you will need to be successful

• Possess a current registration with the College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
• Have 2 years of supervisory experience and/or experience in the home health service delivery
• Be able to effectively establish and build rapport with clients and Care Staff
• Possess a valid Ontario driver's license with access to a reliable vehicle
• Have the ability to provide the best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team

Recruitment Technology Disclosure:

We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.