Care Supervisor - Nursing and Personal Support Services - London

CBI Health Group; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading health group as a Care Supervisor in London, Ontario. This role involves overseeing care delivery, managing staff performance, and ensuring patient safety. Ideal candidates will hold an RN registration and have supervisory experience, contributing to high-quality patient care and service excellence.

Benefits

Competitive compensation and comprehensive benefits package

Travel mileage paid in addition

Career development opportunities

Supportive onboarding program

Qualifications

• 2 years supervisory experience in home health service delivery required.
• Effective communication and leadership skills needed.

Responsibilities

• Respond to patient referrals and complete care assessments.
• Document care plans and assess risks to ensure safety.
• Mentor and manage field staff performance.

Skills

Building rapport

Problem-solving

Teamwork

Self-motivation

Education

Current registration with College of Nurses of Ontario (CNO)

Job description

Care Supervisor - Nursing and Personal Support Services - London

Job Category: Lead/Supervisory

Requisition Number: CARES031955

Apply now

• Full-Time

Locations

Showing 1 location

CBI Home Health - London (PACE)
1340 Dundas ST
Cottage 2
London, ON N5W 3V6, CAN

CBI Home Health - London (PACE)
1340 Dundas ST
Cottage 2
London, ON N5W 3V6, CAN

CBI Home Health
Chatham-Kent, ON N7L 1S4, CAN

CBI Home Health
Chatham-Kent, ON N7L 1S4, CAN

CBI Home Health - Sarnia
Sarnia, ON L7T 7H3, CAN

CBI Home Health - Sarnia
Sarnia, ON L7T 7H3, CAN

Care Supervisor Nursing and Personal Support Services - London

Here's a look at our total rewards:

• Competitive compensation and comprehensive benefits package
• Travel mileage paid in addition
• Career development and progression opportunities
• Supportive onboarding program, peer-to-peer support, mentorship and ongoing learning and professional development

What you will need to be successful

To take on the role of Care Supervisor, you must:

• Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse.
• Have 2 years of supervisory experience and/or experience in the home health service delivery
• Be able to effectively establish and build rapport with clients and Care Staff
• Possess a valid Ontario driver’s license with access to a reliable vehicle
• Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
• Be self-motivated with an ability to work both independently and as an effective member of a team

Your role

As a Care Supervisor, you will:

• Respond to patient referrals within timelines (internal and external)
• Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
• Document all required information, including any information pertinent to the client status and care planning
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
• Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
• Reassess patients at interim visits to ensure the service plan continues to be appropriate
• Be responsible for investigation, resolution and reporting of all customer related complaints
• Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
• Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
• Ensure accurate and timely completion of appropriate documentation, including client charting
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
• Ensure a timely and comprehensive response to Incident Reporting (IR)
• Ensure policies and procedures are enforced and reflect best practices.

Join us at CBI Home Health – Because your care matters

To learn more about CBI Home Health, please visit www.cbihomehealth.ca

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.