Care Services Specialist

The Magellan International School; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading home care service provider in Mississauga is seeking a Care Services Specialist to enhance client interactions and ensure operational efficiency. Your role will involve scheduling client visits, responding to caregiver inquiries, and delivering a wonderful client experience. Ideal candidates will possess 2–3 years customer service experience and exhibit strong organizational and communication skills. If you thrive in a metrics-driven environment and love making a meaningful impact, apply today.

Qualifications

• 2–3 years of experience in a customer service focused role.
• Strong organizational skills to manage multiple priorities.
• Excellent communication skills and warm phone presence.

Responsibilities

• Deliver exceptional client experiences using the ADMIRE Model.
• Ensure caregivers clock in for visits; manage no-show situations.
• Schedule and book client visits efficiently and accurately.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Rapport building

Tools

AlayaCare platform

Job description

Our Purpose

At Nurse Next Door, our purpose is Making Lives Better through Happier Aging®. We help seniors live in their homes for as long as they choose by caring deeply and connecting authentically to their hearts. Our mission is to help seniors continue doing what they love most.

We are not just another home care company completing daily tasks — we admire people and seek to make a meaningful difference in every interaction. When you join Nurse Next Door, you become part of a growing organization that is redefining how home care is delivered.

Who You Are

As a Care Services Specialist, you hustle with heart. You thrive in a fast-paced, collaborative environment while working with a high degree of autonomy. You are a self-led leader who takes ownership of your actions and results.

You bring warmth and positivity to every interaction — answering the phone with a smile and creating a calm, confident experience for clients, caregivers, and internal partners. You show care through intentional, compassionate conversations and consistently follow the ADMIRE Model to build trust, solve problems, and deliver a WOW experience.

What You Lead

• Deliver a WOW Client Experience in every interaction by consistently following our ADMIRE Model and Perfect Match Guarantee
• Answer inbound calls with a smile and provide fast, easy access to support by responding within 30 seconds or less
• Use the AlayaCare platform to schedule visits, follow workflows, and apply One Best Way processes to ensure operational efficiency and accurate data
• Schedule and book client visits at least 14 days in advance, identifying the Perfect Match caregiver and completing all required documentation
• Deliver Peace of Mind by ensuring caregivers clock in for visits; elevate and investigate no-show situations with urgency within 22 minutes of the scheduled start time
• Respond promptly to caregiver inquiries related to schedules and visit offers
• Proactively update clients and client contacts on service changes, maintaining accurate and detailed documentation
• Partner closely with Care Designers to resolve service needs and deliver operational excellence with One Best Way in mind
• Actively contribute to process improvement initiatives that support a high-performing Care Services team

What You Bring to Nurse Next Door

• 2–3 years of experience in a customer service focused role
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• A professional, warm, and friendly phone presence with the ability to quickly build rapport
• Comfort working in a metrics-driven, high-accountability environment