Care Planner and Relationship Coordinator

Dheya; Oakville; On-site; CAD 38,000 - 43,000; Full time

Job summary

An established industry player in home care services is seeking a passionate Care Planner & Relationship Coordinator to enhance the lives of seniors. This dynamic role involves developing business relationships, coordinating client services, and ensuring quality care through personal support workers. With a focus on professional growth, you will spend significant time in the field, actively networking and building partnerships with healthcare providers. If you are a driven healthcare professional with a knack for relationship-building and a commitment to excellence, this opportunity offers a chance to make a real difference in the community while advancing your career.

Qualifications

• Minimum 5 years of PSW experience, including 1-3 years in supervision.
• Must possess a valid G driver's license and reliable vehicle.

Responsibilities

• Develop business relationships and coordinate client services.
• Ensure quality care through PSWs with consistent supervision and training.
• Conduct assessments, develop care plans, and monitor service delivery.

Skills

PSW Certificate

Fluent in English

Healthcare documentation

Microsoft Office (Word, Excel)

Excellent communication skills

Time management

Networking skills

Organizational abilities

Education

Healthcare-related degree or diploma

Tools

Scheduling software

Job description

Care Planner & Relationship Coordinator | Angels My Way Home Care - Oakville, ON

Business Development | Client Relations | Care Planning and PSW Training

About Us: Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. Join a compassionate team that values professional growth while making a real difference in the lives of seniors, individuals in need, and their families. We're seeking an experienced Care Planner & Relationship Coordinator to join our team.

Compensation Package:

• Base Salary: $38,000 - $43,000 annually
• Additional Earning Potential: Up to $8,000-$12,000 annually through quarterly performance rewards

Location: Serving Hamilton, Oakville, Burlington, and Mississauga.

Schedule: Full-time, Monday to Friday (occasional evening/weekend flexibility required)

Position Overview: We seek a dynamic healthcare professional to develop business relationships, coordinate client services, and ensure quality care through PSWs with consistent supervision and training. This role involves significant fieldwork, spending 50-60% of the time across our service area.

Key Responsibilities:

• Drive business growth through active networking and relationship-building with healthcare partners, including hospitals, clinics, retirement homes, and community organizations.
• Conduct regular networking visits, participate in healthcare forums, and represent our company at community events.
• Build and maintain relationships with healthcare providers and community partners who can refer clients to our service.
• Manage the entire process from receiving a referral to converting it into an active client - from initial contact to care plan implementation.
• Track all leads, conduct assessments, present care solutions, and ensure a smooth transition into our service.
• Maintain high standards of care through comprehensive quality assurance, conducting initial client assessments, developing personalized care plans, and performing regular quality assurance visits.
• Monitor service delivery, evaluate PSW performance, and ensure client satisfaction through regular feedback collection and prompt resolution of concerns.
• Document all visits, assessments, and interactions to maintain service excellence.
• Participate in PSW recruitment and screening processes, conduct orientation sessions for new hires, and implement ongoing training programs.
• Provide continuous education and support to our PSW team, monitor their performance, and ensure compliance with healthcare standards and best practices.

Required Qualifications:

• Must have a PSW Certificate
• Fluent in English (written and verbal); other languages an asset
• A healthcare-related degree or diploma is an asset
• Minimum 5 years of hands-on PSW experience, including 1-3 years in supervision/coordination
• Valid G driver's license with clean driving record
• Reliable vehicle with proper insurance
• Excellent communication and interpersonal skills
• Proficiency in healthcare documentation and Microsoft Office (Word, Excel)
• Scheduling software experience is an asset
• Criminal Background Check and Vulnerable Sector Screening required
• Excellent time management and organizational abilities
• Strong networking and relationship-building capabilities
• Professional presence and presentation skills
• Ability to work independently and manage multiple priorities
• Comfortable with extensive daily travel throughout the service area
• Detail-oriented with strong documentation skills

Travel Requirements:

Extensive daily travel throughout the service area (Hamilton, Burlington, Oakville, and Mississauga).

Only candidates meeting minimum requirements will be contacted. Must be legally entitled to work in Canada.

Location: 2010 Winston Park Dr, Oakville, ON L6H 5R7

Angels My Way Home Care is an equal-opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.