Care Navigator

NHS Scotland; Mallaig; On-site; CAD 34,000 - 45,000; Full time

Job summary

Mallaig & Arisaig Medical Practice in Scotland invites applications for a Care Navigator/Receptionist who will be the first point of contact for patients, helping them access the most appropriate service.

You will support the clinical team with appointment management, triage calls, and signposting to the right clinician or support services to ensure timely care and efficient use of Practice resources.

Qualifications

• First point of contact for patients, helping them access the most appropriate service.
• Support the clinical team with appointment management and triage where appropriate.
• Signpost patients to the right clinician or support services to ensure timely care.

Responsibilities

• Greet patients and answer queries in person or by phone.
• Schedule and manage appointments to optimise clinic flow.
• Triages requests to route to the correct clinician or service.

Job description

An exciting opportunity has arisen for an enthusiastic, organised and patient focussed individual to join the team at Mallaig & Arisaig Medical Practice as a Care Navigator/Receptionist.

Mallaig & Arisaig Medical Practice serves a population of approx. 1800 patients and provides a high quality, person centred service to the local community. The Practice is located in Scotland’s stunning west coast, offering an exceptional quality of life with easy access to beautiful beaches, mountains, islands and outdoor activities. The Practice is supported by a dedicated, multi-disciplinary team committed to delivering safe, effective and compassionate care to our patients.

As part of the Care Navigator/Receptionist Team you will be the first point of contact for patients, helping them access the most appropriate service, clinician or support for their needs. You will play a vital role in ensuring that patients receive timely care and that Practice resources are used effectively.

Informal enquiries to Fiona Ball, Practice Manager: [e-mail] or Ashleigh Hoagland, IT/Admin Lead: [e-mail]

Please be aware that this post is not eligible for Visa Sponsorship.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork