Care Manager - Therapy Services Hamilton

Socket.dev; Hamilton; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Weekend premiums

Travel pay / mileage reimbursement

Full-time position

Recognition programs

Group RRSP

Medical and dental coverage

Perkopolis discounts

Employee Assistance Program

Paid orientation and development

Job summary

CBI Home Health in Hamilton is seeking a Care Manager - Therapy Services to lead clinical supervisors and care teams, delivering high-quality patient care and achieving operational goals. The role requires 3 to 5 years of leadership in home health care, Ontario regulatory registration, and strong skills in coaching, communication, and program management.

This is a full-time position offering a comprehensive benefits package and a competitive salary.

Qualifications

• Master's or Bachelor's degree in Regulated Rehabilitation Health profession.
• Current registration with the Ontario regulatory College.
• 3 to 5 years of leadership or home health care experience.
• Current clinical knowledge and commitment to high-quality patient care.
• Strong leadership, coaching, team development, and employee engagement skills.
• Excellent interpersonal, communication, conflict resolution, and customer service abilities.
• Proven analytical, critical thinking, problem-solving, and decision-making skills.
• Experience with project management, change management, quality improvement, and risk management.
• Financial acumen, including budgeting, forecasting, and performance management.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office and scheduling systems.
• Valid driver's licence and access to a reliable vehicle.

Responsibilities

• Lead, mentor, and support clinical supervisors and care teams to deliver high-quality patient care and achieve operational goals.
• Foster a positive, engaged, and performance-driven team culture aligned with organizational values.
• Oversee recruitment, onboarding, performance management, employee relations, and health and safety compliance.
• Build and maintain strong relationships with patients, families, referral sources, funders, and community partners.
• Identify opportunities to enhance service delivery, strengthen partnerships, and support business growth.
• Ensure clinical and operational practices align with best practice standards, quality requirements, and patient-centered care principles.
• Monitor clinical outcomes, quality indicators, and program performance, implementing improvements as needed.
• Provide clinical leadership, coaching, and guidance to support professional development and continuous learning.
• Manage risk, support audits and investigations, and ensure compliance with regulatory and organizational standards.
• Support financial and workforce planning to maintain appropriate staffing levels, service excellence, and sustainable program performance.

Skills

Leadership

Communication

Coaching

Customer service

Analytical

Project management

Budgeting

Risk management

Change management

Education

Master's or Bachelor's Degree in Regulated Rehabilitation Health profession

Current registration with Ontario regulatory College

Tools

Microsoft Office

Healthcare scheduling systems

Job description

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Care Manager - Therapy Services Hamilton

Salary Range: The salary range for this position is $80,000 - $90,000 annually.

Vacancy Disclosure: This job posting is for an existing vacancy.

Why CBI Home Health?

We're committed to making a difference in people's lives – and that starts with yours. You'll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here's a closer look at our total rewards and benefits

• Weekend premiums, travel pay and/or mileage reimbursement
• Full-time position
• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

What you will need to be successful

• Have a master's or bachelor's Degree in a Regulated Rehabilitation Health profession
• Possess a current registration with the applicable regulatory College in the province of Ontario
• 3 to 5 years of leadership, supervisory, or home health care experience.
• Current clinical knowledge and a commitment to delivering high-quality patient care.
• Strong leadership, coaching, team development, and employee engagement skills.
• Excellent interpersonal, communication, conflict resolution, and customer service abilities.
• Proven analytical, critical thinking, problem-solving, and decision-making skills.
• Experience with project management, change management, quality improvement, and risk management.
• Financial acumen, including budgeting, forecasting, and performance management.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and healthcare scheduling systems.
• Valid driver's licence and access to a reliable vehicle.

What you will do

• Lead, mentor, and support clinical supervisors and care teams to deliver high-quality patient care and achieve operational goals.
• Foster a positive, engaged, and performance-driven team culture aligned with organizational values.
• Oversee recruitment, onboarding, performance management, employee relations, and health and safety compliance.
• Build and maintain strong relationships with patients, families, referral sources, funders, and community partners.
• Identify opportunities to enhance service delivery, strengthen partnerships, and support business growth.
• Ensure clinical and operational practices align with best practice standards, quality requirements, and patient-centered care principles.
• Monitor clinical outcomes, quality indicators, and program performance, implementing improvements as needed.
• Provide clinical leadership, coaching, and guidance to support professional development and continuous learning.
• Manage risk, support audits and investigations, and ensure compliance with regulatory and organizational standards.
• Support financial and workforce planning to maintain appropriate staffing levels, service excellence, and sustainable program performance.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.