Care Coordinator, Temporary Full Time, Central Ottawa Civic, Bells Corners

UNAVAILABLE; Ottawa; Hybrid; CAD 44,000 - 48,000; Full time

Job summary

A leading healthcare organization is seeking a Care Coordinator to assess patient needs and provide access to community services. This role emphasizes patient-centered care, collaboration with healthcare professionals, and offers a hybrid work model. Candidates must possess relevant healthcare qualifications and experience in community settings.

Benefits

Competitive compensation and benefits

Development opportunities

Membership in a defined benefit pension plan

Qualifications

• Registered healthcare professional with relevant degree and registration.
• At least two years of related professional experience, preferably community-based.
• Fluency in English and French is preferred.

Responsibilities

• Assess and determine patient care needs and eligibility.
• Develop, implement, and update care plans based on patient needs.
• Coordinate delivery of home and community care services.

Skills

Communication

Collaboration

Listening

Facilitation

Diplomacy

Education

Registered Nurse (BScN or diploma)

Degree/diploma in Physiotherapy

Degree/diploma in Occupational Therapy

Degree in Social Work

Degree in Speech Therapy

Degree in Foods and Nutrition

Tools

Microsoft Office

Job description

Job Description

Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietitian, or speech-language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You're in the right place.

As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers, and other healthcare practitioners.

Whether you work in our office, in the community, or in a healthcare facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our support for professional growth, personal wellness, and work-life balance.

What will you do? Under the general direction of the Manager, Home and Community Care, the Care Coordinator is responsible for managing a caseload of diverse patients with various health concerns. The Care Coordinator will assess patient needs via phone, develop, implement, and update care plans based on health and psychosocial needs, and accommodate patient and caregiver wishes where possible. They will also determine eligibility for Ontario Health atHome Champlain-approved services and refer patients to community resources.

As part of the Intake Care Team, the Care Coordinator will assess and develop individual care plans over the phone, utilizing a multidisciplinary team approach to optimize health outcomes. This is an in-office, non-visiting role where referrals are prioritized based on complexity and urgency, adhering to Ontario Health atHome Champlain guidelines.

Primary Responsibilities:

• Complete comprehensive patient assessments using validated tools, covering clinical, physical, psychosocial, and caregiver needs
• Assess patient and caregiver understanding and learning needs related to diagnosis, treatment, resources, and coping mechanisms
• Assist in setting appropriate goals with patients and caregivers
• Collaborate to develop individualized care and service plans aligned with patient priorities and outcomes
• Coordinate delivery of home and community care services
• Manage vendor and resource utilization for medical equipment and supplies
• Facilitate communication among the healthcare team to maximize patient outcomes
• Implement care plans through contracted providers
• Provide regular reports to all relevant parties
• Document case information per Ontario Health atHome Champlain policies

Team/Department: Central Ottawa Civic

Hours of work: Mon - Fri, 8:00 to 16:00; FTE: 1.0

Temporary Assignment: Until May 22, 2026

Starting Salary: $44,480 to $47,517

Affiliation: OPSEU

Reporting to: Manager, Patient Services

Office Location: Bells Corners

Qualifications:

• Registered Nurse (BScN or diploma) with College of Nurses of Ontario; or
• Degree/diploma in Physiotherapy and registration with College of Physiotherapists of Ontario; or
• Degree/diploma in Occupational Therapy and registration with College of Occupational Therapists of Ontario; or
• Degree in Social Work with registration with Ontario College of Social Workers and Social Service Workers; or
• Degree in Speech Therapy with registration with College of Audiologists and Speech-Language Pathologists of Ontario; or
• Degree in Foods and Nutrition or equivalent with registration with College of Dietitians of Ontario.
• Related professional experience (preferably community-based) of at least two years

Preferred Skills:

• Experience working with diverse patient groups and varying language comprehension levels
• Ability to handle difficult conversations regarding advance care planning and goals of care
• Effective team collaboration and independent work skills
• Strong verbal and written communication skills with healthcare partners
• Listening and facilitation skills for working with patients and caregivers
• Diplomacy and relationship-building skills for stakeholder engagement
• Proficiency in computer software and Microsoft Office applications
• Valid driver’s license and access to a vehicle
• Fluency in English and French
• Vulnerable Sector Check completed within the last six months

Additional Information:

A rotating shift schedule with eight- and twelve-hour shifts between 8 am and 8 pm, seven days a week, totaling 70 hours. The role offers a hybrid work model combining in-office and telework.

What We Offer:

• Competitive compensation and benefits
• Development opportunities
• Membership in a defined benefit pension plan

About Us:

Ontario Health atHome is committed to equitable, inclusive, and diverse workforce practices. We welcome applications from all qualified candidates and provide accommodations upon request. Our mandatory COVID-19 vaccination policy applies, and proof of vaccination will be required upon hire.