Care Coordinator Montréal, Québec, Canada

Dialogue Technologies Inc.; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Care Coordinator for a 3-month contract to enhance the wellbeing of its members. This role focuses on crucial operational tasks such as scheduling appointments, processing prescriptions, and providing essential administrative support to the healthcare team. Ideal candidates will possess strong organizational and communication skills, along with a customer service mindset. This is a fantastic opportunity to make a meaningful impact while working in a dynamic environment that values diversity and inclusion. If you are bilingual and passionate about healthcare, this role is perfect for you!

Qualifications

• Strong organizational skills and attention to detail.
• Bilingualism is essential for this position.

Responsibilities

• Scheduling appointments and managing healthcare provider communications.
• Providing administrative support and maintaining accurate records.

Skills

Organizational Skills

Time Management

Customer Service Orientation

Communication Skills

Bilingual (French and English)

Education

Experience in Healthcare or Administrative Role

Job description

Dialogue is seeking a Care Coordinator to join our team on a 3-month, fixed-term contract to help improve the wellbeing of our members and to support the administrative needs of our healthcare team. In this role, you will focus on essential tasks such as managing appointments, processing prescriptions, and providing general administrative support. If you're looking for a role where you can make an impact while focusing on key operational functions, we have a seat saved for you!

What you’ll be doing:

• Scheduling appointments for patients and healthcare providers
• Faxing prescriptions to pharmacies and other healthcare facilities
• Providing administrative support to the care team
• Assisting with the organization of patient appointments and follow-up reminders and ensuring that all appointment schedules and prescription requests are handled in a timely manner
• Maintaining accurate records of all scheduling and prescription activities

We'd love to hear from you if you have:

• Strong organizational skills and attention to detail
• Good time management and the ability to prioritize tasks efficiently
• A customer service-oriented mindset and a willingness to help others
• Strong communication skills, both written and verbal
• Available to work a minimum of 21 hours on evenings and weekends, as our schedule covers both day and evening shifts (6 AM to midnight, weekdays and weekends)
• Experience in a healthcare or administrative role is an asset

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

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