Care Coordinator Manager/Office Manager - Burnaby Physiotherapy

Lifemark; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Care Coordinator Manager to ensure the smooth operation of their clinic. This role involves managing the reception area, handling patient inquiries, and overseeing administrative tasks. The ideal candidate will thrive in a collaborative environment, possess excellent organizational and customer service skills, and be a self-starter. Join a supportive team that values inclusion and strives for excellence in patient care. This is a fantastic opportunity to make a difference in the community while working in a dynamic and rewarding setting.

Qualifications

• High School Diploma or equivalent required; college diploma is an asset.
• Excellent customer service and organizational skills are essential.

Responsibilities

• Manage the reception area and ensure smooth clinic operations.
• Handle patient inquiries and maintain accurate patient data.
• Oversee payroll and accounting controls.

Skills

Customer Service Skills

Organizational Skills

Data Entry Skills

Telephone Etiquette

Ability to Work Independently

Ability to Multi-task

Education

High School Diploma or G.E.D.

College Diploma in a Related Field

Job description

Position Title: Care Coordinator Manager

Location: Burnaby Physiotherapy And Hand Therapy - pt Health, 5050 Kingsway, Burnaby, BC, V5H 4C2.

Status: Full Time

Schedule: Monday-Friday

Compensation: $22/hr-$27/hr

Location type: On Site

Category: Clinic Operations

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You have come to the right place. We’re looking for ambitious people who share our values and want to make a difference in the lives of the members of our community that we serve. If this sounds like you and you’re excited about what you have heard so far, we would love to hear from you.

The Receptionist/Office Manager is responsible for ensuring the day-to-day operations of a clinic run smoothly within the ‘front and back’ end, for both patients and staff. The position works closely with a Clinic Director/Manager or Business Lead and may manage other administrative or support staff. Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.

Primary Responsibilities

1. Creating an environment that is welcoming and warm to the patients
2. Dealing effectively with customer and patient inquiries as well as complaints
3. Management of reception area
4. Maintaining Accounts Receivable
5. Accurately entering incoming payment and monthly deposit reconciliation
6. Ensuring timely entry, accuracy, and completeness of all patient data in the Lifemark Patient System, including intake, assessment, and discharge information
7. Timely submission of forms to insurance companies and stakeholders
8. Expense and petty cash processing and control
9. Obtain and promote GMB reviews and coach staff on the same
10. Accounting controls and reporting
11. Manage payroll, including accuracy, communications, and meeting deadlines
12. Clinic office management & administration
13. Adherence to all company protocols

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Current enrollment or graduation from a college diploma program in a related field is an asset
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with an ability to work independently and collaboratively in a team environment
• Ability to work in a fast-paced environment
• Strong computer and data entry skills

Why Lifemark:

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at [e-mail]

Visit and Apply today! Visit www.lifemark.ca/careers