Care Coordinator - Kitchener Waterloo Community

Ontario Health atHome; Southwestern Ontario; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Compensation packages

Career development opportunities

Defined benefit pension plan

Job summary

Ontario Health atHome is hiring a Care Coordinator to assess care needs, determine eligibility for services, and connect patients with community resources. You will engage with patients, caregivers and other health care practitioners to deliver connected, accessible care.

The role supports patients in various settings, including office, community, or health care facilities, with a collaborative team of professionals. A driver’s license and vehicle are required.

Qualifications

• 2+ years of experience in community health or a related field.
• Knowledge of the health care delivery system and community resources.
• Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills.
• Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment.

Responsibilities

• Assess care needs, determine eligibility for services, and develop individual care and service plans.
• Link patients with service providers.
• Coordinate and monitor care plan delivery.
• Establish a helping relationship with patients and their families.
• Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected.

Skills

Interpersonal skills

Communication

Assessment

Problem-solving

Decision making

Time management

Organizational skills

Documentation

Driver's license

Windows proficiency

COVID-19 vaccination policy

Education

College of Nurses of Ontario

College of Physiotherapists of Ontario

College of Occupational Therapists of Ontario

Ontario College of Social Workers and Social Service Workers

College of Dietitians of Ontario

College of Audiologists and Speech Language Pathologists of Ontario

Job description

Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient‑centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

Responsibilities

• In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
• Link patients with service providers
• Coordinate and monitor care plan delivery
• Establish a helping relationship with patients and their families
• Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected

Qualifications

• Membership, in good standing, with the applicable regulatory body:
  • College of Nurses of Ontario
  • College of Physiotherapists of Ontario
  • College of Occupational Therapists of Ontario
  • Ontario College of Social Workers and Social Service Workers
  • College of Dietitians of Ontario
  • College of Audiologists and Speech Language Pathologists of Ontario
• 2+ years of recent experience in community health or a related field
• Knowledge of the health care delivery system and community resources
• Excellent interpersonal, communication, assessment, problem‑solving, and decision‑making skills
• Effective time management, prioritization and organizational skills, with the ability to work independently and co‑operatively in a busy multidisciplinary environment
• Established ability to accurately complete required documentation, reports and forms
• A valid driver’s licence and access to a reliable vehicle
• Proficient in a Windows environment
• We have a mandatory COVID‑19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID‑19 vaccination status prior to start date.

Preferred Qualifications

• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
• Case management experience or recent related community experience
• Ability to speak French or another second language

Benefits

We know wellness is supported with work‑life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

About Us

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long‑term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient‑centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti‑racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

This job posting is for an existing vacancy.