Care Coordinator

Lifemark; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Lifemark Health Group is seeking a temporary Care Coordinator for the Westmount Physiotherapy & Rehabilitation clinic. In this role, you will foster relationships with patients and staff, manage administrative tasks, and provide exemplary customer service. Ideal candidates will be organized, communicative, and possess a strong customer service background. Join Lifemark and contribute to an inclusive team that values equity and diversity.

Qualifications

• High School Diploma, G.E.D., or equivalent required.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with ability to multitask.

Responsibilities

• Coordinate patient intake and data entry during visits.
• Answer phone calls, greet patients, and schedule appointments.
• Collect payments and manage administrative tasks.

Skills

Customer Service

Organizational Skills

Communication

Data Entry

Education

High School Diploma or G.E.D.

Job description

Lifemark Health Group

Job Title: Care Coordinator

Status: Temporary

Location: Westmount Physiotherapy & Rehabilitation

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Care Coordinator manages all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake information during the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to ensure accuracy.
• Schedule patient appointments and maintain medical records.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages and process incoming and outgoing emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize and multitask.
• Excellent verbal/written communication and interpersonal skills.
• Proficient computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a physiotherapy clinic is an asset.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment process. Please email us at [e-mail].

Visit and apply today! Visit www.lifemark.ca/careers