Care Coordinator

Independent Respiratory Services, a proud division of Air Liquide Home Healthcare, is the leading provider of sleep apnea tests, treatments, and home oxygen therapy services in Canada. With over 90 locations from coast to coast, we specialize in delivering comprehensive testing, treatment, education, and continuous support for individuals living with sleep apnea and respiratory conditions.

Our mission is to empower patients facing the challenges of sleep apnea and those in need of home oxygen therapy. We are committed to providing ongoing respiratory support and ensuring compliance, enabling our clients to lead healthier, more fulfilling lives.

Here is what you will do

Independent Respiratory Services is currently recruiting a highly energetic and motivated Branch Care Coordinator for our Castlegar location. The Branch Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence.

• Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assists with sales and maintenance of respiratory products, services, and inventory for the branch.
• Provides information/literature to prospective clients.
• Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Assists healthcare professionals with the completion of necessary administrative functions and documentation.
• Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer-owned medical devices and other products.
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.

Here is what you will need

• College Certificate/Diploma or Equivalent
• 1-2 years of experience in a Call Center or in Office Administration
• Computer literate in Microsoft Office and Google Suite, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.

Additional information

Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.