Care Coodinator ( New Branch - Sudbury)

About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

We are looking for a dedicated individual, passionate for delivering high quality, person centred care for our new Homecare branch in Sudbury.

This is a new venture for Kingsley Home Care and the exciting role sees the Care Co-ordinator act as first point of contact for clients and staff, provide care in the community and work closely with the Branch Manager and integrated care services to ensure a smooth delivery of services.

This is a full-time, 40-hour-per-week role with on-call responsibilities. Primarily community-based, the position will include office-based work as the branch expands.

Starting salary: £28,000, increasing to £30,000 upon successful completion of the probation period

Reports to: Branch Manager

Key duties and responsibilities

• Develop and implement person-centred care plans, ensuring regular reviews and updates.
• Shadowing new carers, provide ongoing support and complete competency checks.
• Provide Care in the community.
• Act as first point of call for clients and carers.
• Report regularly to the Homecare Branch Manager.
• Maintain dignity and standards of service users and their homes.
• Work as part of an efficient team to ensure smooth running of the service
• Continue professional development through attending and contributing to training, meetings, and supervisions.
• Comply with Kingsley Home Care Services Health & Safety policy and procedures.
• Represent Kingsley Home Care Services professionally and positively at all times.
• Maintain confidentiality regarding all issues and information relating to service users.
• Support service users’ personal development regarding independence, skills, rights, and choices.
• Efficiently manage staff rotas, ensuring timely distribution and accessibility.
• Train, assess, and ensure that medication is administered and managed effectively and safely by staff.
• Meet with service users to ensure that their care meets their needs as per their individual care plan.
• Fulfil on-call responsibilities as required.

Skills and attributes

• Two years’ experience of working in a care setting with vulnerable people
• Willing to undertake NVQ or further training as needed
• Ability to show empathy, understanding and experience of the needs of the service user
• Well-developed time management skills, with the ability to work under pressure
• Ability to make balanced, clear and timely decisions
• Taking a pro-active approach to consulting and involving others in decision making process as appropriate
• Undertaking all mandatory training
• Undertaking training in specialist subjects
• Understanding of and clear commitment to equal opportunities
• Understanding of and clear commitment to health and safety practices

What will you gain?

• By joining our team as a Domiciliary Care Coordinator, you can expect:
• The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents.
• Ample opportunities to learn and develop your skills, with access to training and development programs.
• A supportive work environment with established procedures and processes to ensure your success.