Care Co-ordinator

Maidenhead Primary Care Network; Windsor; On-site; CAD 50,000 - 65,000; Full time

Job summary

A community-focused healthcare network in Ontario is seeking a dedicated care coordinator to join their multidisciplinary team. The role involves supporting frail, elderly, and long-term condition patients by coordinating care and navigating health services. Successful candidates will need strong communication and organizational skills. Join us to improve the quality of life for patients through personalized care.

Qualifications

• Experience in health, social care, or support roles with direct contact.
• Knowledge of safeguarding policies for children and vulnerable adults.
• Experience or knowledge of working in Primary Care.

Responsibilities

• Proactively identify and support patients to navigate health services.
• Work with GPs to manage patient caseload effectively.
• Assist patients in preparing for clinical conversations.

Skills

Interpersonal skills

Organizational skills

Communication skills

Empathy

IT skills

Tools

Microsoft Office

Digital record systems

Job description

Windsor Primary Care Network, is a group of 6 GPPractices working together with a range of local providers to offer morepersonalised and coordinated health and social care to the 70000 patientpopulation of Windsor in Berkshire.

We are looking to recruit to the post of care coordinator,to work within our Primary Care Network multidisciplinary healthcare team.

Main duties of the job

The successful candidate will play a key role in proactivelyidentifying and working with people, including the frail/elderly/chidlren and families and those withlong-term conditions, to provide coordination and navigation of care andsupport across health and care services.

They will work closely with GPs and practice teams, makingsure that appropriate support is made available to people; supporting them tounderstand and manage their condition and ensuring their changing needs areaddressed. They will enable people to access the services and support theyrequire to meet their health and wellbeing needs, helping to improve peoplesquality of life.

They will work alongside social prescribing link workers andhealth and wellbeing coaches to provide an all-encompassing approach topersonalised care and enable people navigate through the health and caresystem.

The post holder will work with a diverse range of peoplefrom different cultural and social backgrounds. The ability to work confidentlyand effectively in a varied, and sometimes challenging environment isessential.

The successful candidate will have excellent interpersonaland communication skills, and be organised, patient and empathetic. They willhave experience of working in health, social care or other support rolesincluding direct contact with people, families or carers

About us

Windsor Primary Care Network has been successfullydelivering at scale Care to the population of Windsor for 5 years. Wehave a large team of both clinical and none clinical staff.

While each Care coordinator will become embedded in a Practice, they frequently enjoy a mutually supportive joint approach to workwith other members of the 14 strong PCN Health and Wellbeing Team. The Teambenefit from both practice and PCN supervision and training.

We hope you will decide to join us!

Job responsibilities

Care coordinators play an important role within a PCN toproactively identify and work with people, including the frail/elderly andthose with long-term conditions, to provide coordination and navigation of careand support across health and care services.

They work closely with GPs and practice teams to manage acaseload of patients, acting as a central point of contact to ensureappropriate support is made available to them and their carers; supporting themto understand and manage their condition and ensuring their changing needs areaddressed.

This is achieved by bringing together all the informationabout a persons identified care and support needs and exploring options tomeet these within a single personalised care and support plan, based on whatmatters to the person.

Care coordinators review patients needs and help themaccess the services and support they require to understand and manage their ownhealth and wellbeing, referring to social prescribing link workers, health andwellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacityand expertise to support people in preparing for or following-up clinicalconversations they have with primary care professionals to enable them to beactively involved in managing their care and supported to make choices that areright for them. Their aim is to help people improve their quality of life.

The successful candidate will be based in a local cluster ofGeneral Practices as part of the Primary Care Network (PCN). They will becaring, dedicated, reliable and person-focussed and enjoy working with a widerange of people. They will have good written and verbal communication skillsand strong organisational and time management skills. They will be highlymotivated and proactive with a flexible attitude, keen to work and learn aspart of a team and committed to providing people, their families and carerswith high quality support.

This role is intended to become an integral part of thePCNs multidisciplinary team, working alongside social prescribing link workersand health and wellbeing coaches to provide an all-encompassing approach topersonalised care and promoting and embedding the personalised care approachacross the PCN.

There may be a need to work remotely depending on therequirements of the role. Please note that the role of a care coordinator isnot a clinical role.

Person Specification

Experience

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Experience of working in Primary Care
• Strong IT skills are essential for this role. Candidates should be proficient in Microsoft Office applications, including Word, Excel and Outlook, and comfortable navigating databases and digital record systems. Training will be provided on any role-specific software.

Right to Work

• Please note that you must have the legal right to work in the UK to be considered for this role. Proof of eligibility will be required during the recruitment process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.