Care Access Representative -Patient Access Center - CASI

UNC REX Healthcare; Morrisville; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Care Access Representative to be the first point of contact for patients and staff. In this role, you will assist with patient registration, schedule appointments, and ensure accurate information is maintained. This position offers the chance to make a meaningful impact within a supportive team environment. If you are passionate about customer service and enjoy helping others, this opportunity is perfect for you. Join a dedicated organization committed to improving community health and well-being.

Qualifications

• At least 1 year of customer service and/or clerical experience required.
• Knowledge of relevant skills and abilities for the role.

Responsibilities

• Provide excellent customer service and meet call quality standards.
• Schedule patient appointments and manage referrals for clinics.
• Verify and update patient information for accuracy.

Skills

Customer Service

Clerical Skills

Communication

Attention to Detail

Education

High School Diploma or GED

Tools

Epic

Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the communities we serve.

Summary: The Care Access Representative serves as the first point of contact for patients, staff, and physicians. This role involves assisting with patient registration, scheduling outpatient appointments, entering patient information, transferring calls, and coordinating communication between departments.

Remote Work Eligibility: This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Responsibilities:

1. Provide excellent customer service by demonstrating a caring, positive, professional, and helpful attitude. Meet call quality standards.
2. Verify and update key patient information (insurance, demographics) to ensure safety, charging, coding, insurance processing, and billing accuracy.
3. Schedule new and follow-up patient appointments, attempt to reschedule cancellations, and communicate cancellations to providers.
4. Manage referrals for multiple clinics, following established policies and procedures.
5. Answer phones, direct calls, and deliver messages using Epic.
6. Promote team satisfaction by being self-motivated, positive, approachable, and adaptable to change.
7. Participate in departmental quality assurance by utilizing system work queues and minimizing errors.
8. Precept new coworkers as assigned.
9. Respond to patient messages via the two-way texting platform.
10. Manage clinic and provider in-basket messages.
11. Handle clinic cancellations, no-shows, and recall worklists.
12. Perform other administrative duties as needed.

Other Information

Education: High School Diploma or GED

Experience: At least 1 year of customer service and/or clerical experience

Additional Requirements: Knowledge, skills, and abilities relevant to the role

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Center - CASI

Work Type: Full Time

Hours per Week: 40

Salary Range: $17.94 - $25.25 per hour (based on experience and internal equity)

Work Arrangement: Remote

Schedule: Day Job

Location: Morrisville, NC

Overtime: Not exempt

This position is employed by NC Health, a subsidiary of UNC Health Care System. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for applicants with disabilities or religious practices. Contact [e-mail] for assistance.