CANULC Retail Print & Services Supervisor

Natural Factors; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Canada is seeking a Print & Services Supervisor to lead a team, enhance customer experiences, and drive sales. The ideal candidate will have strong leadership skills, retail experience, and a passion for customer service. This role includes training associates and maintaining operational excellence in a fast-paced environment.

Benefits

Associate Discount

Health and Dental Benefits

RRSP/DPSP

Performance Bonuses

Learning & Development Programs

Qualifications

• 3+ years of customer service experience in retail, supervisory preferred.
• 1-2 years in print/graphic communications with graphic design knowledge.

Responsibilities

• Lead a team to provide exceptional customer experiences and drive sales.
• Manage operational standards in print and overall store operations.

Skills

Customer Service

Leadership

Organization

Multi-tasking

Tools

Computer Skills

Printing Equipment

Job description

Job Description

Some of what you will do

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

1. Customer Engagement: Model and coach our selling model within the store by engaging customers and motivating associates. Focus on high performance, results, and a customer-first mindset. Supervise and perform all aspects of production and customer-facing interactions within the print and customer service areas of the store.
2. Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
3. Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
4. Operational Excellence: Manage operational standards in print and overall store operations.
5. Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Some of what you will need

1. 3+ years of prior customer service experience in retail, with supervisory and coaching experience preferred.
2. 1-2 years of experience in a print/graphic communications environment with knowledge of graphic design principles.
3. Technical skills to operate computer and printing equipment.
4. Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

1. Associate discount
2. Health and Dental benefits
3. RRSP/DPSP
4. Performance bonuses
5. Learning & Development programs
6. And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Staples Canada, we are dynamic, inspiring partners to our customers and communities. As The Working and Learning Company, we inspire people to work smarter, learn more, and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is committed to creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you require accommodation due to a disability or special need, please let us know.