CANULC Retail Print & Services Supervisor

Staples Canada; Courtenay; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Print & Services Supervisor, der ein engagiertes Team leitet und außergewöhnliche Kundenerlebnisse schafft. In dieser Rolle werden Sie für die Verkaufs- und Betriebsführung verantwortlich sein und sicherstellen, dass die Standards des Unternehmens eingehalten werden. Sie werden die Möglichkeit haben, Ihre Führungsfähigkeiten zu entwickeln und gleichzeitig eine positive Verkaufs- und Lernkultur zu fördern. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und ein inspirierendes Team zu führen, ist dies die perfekte Gelegenheit für Sie!

Benefits

Mitarbeiterrabatt

Gesundheits- und Zahnversicherung

RRSP/DPSP

Leistungsboni

Lern- und Entwicklungsprogramme

Qualifications

• 3+ Jahre Erfahrung im Kundenservice, vorzugsweise mit Führungserfahrung.
• 1-2 Jahre Erfahrung in einem Druck-/Grafikkommunikationsumfeld.

Responsibilities

• Leitung des Teams zur Maximierung des Kundenengagements und der Verkaufsleistung.
• Schulung der Mitarbeiter zur Förderung kontinuierlicher Entwicklung.

Skills

Kundenservice

Verkauf

Führungskompetenz

Multitasking

Technische Fähigkeiten

Education

Abschluss in Grafikdesign oder verwandtem Bereich

Tools

Drucker

Computer

Job description

Job Description

Some of what you will do

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-facing interactions within the print and customer service areas of the store.
• Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
• Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
• Operational Excellence: Manage operational excellence and store brand standards in print.
• Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Some of what you will need

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion, and we encourage applications from all qualified candidates, including those with disabilities.

About the Team

At Staples Canada, we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more, and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need that requires accommodation, please let us know.