Cannabis Supervisor (Seton)

Calgary Co-Op; Calgary; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Extended health benefits

Paid vacations

Employee discount

Job summary

Calgary Co-op is seeking a Cannabis Supervisor to lead Budtenders and ensure exceptional customer service while maintaining a safe, compliant store environment. You will manage stock, pricing, merchandising and daily operations with strong attention to policy adherence.

The role requires supervisory experience, 18+ age, Grade 12 or equivalent, and knowledge of Alberta cannabis regulations. A customer-first mindset and teamwork are essential for success in this Calgary store.

Qualifications

• Must be 18 years of age.
• Grade 12 education or acceptable combination of education and experience.
• Retail experience in a customer-facing role.
• Basic Cannabis Knowledge including accessories.
• Basic receiving, ordering and merchandising skills.
• Basic Word, Excel and Outlook.
• Six (6) months supervisory experience.
• Working knowledge of Cannabis regulations in Alberta.

Responsibilities

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
• Plans and performs all aspects of Cannabis functions including stocking and facing, ensuring display presentation and stock levels.
• Handles merchandise ensuring quality, minimizing damages and markdowns, providing substitutions and ensuring price integrity.
• Performs general cleanup duties to keep the store neat and organized, including debris removal and cleanliness of sales floor and back stock.
• Follows Occupational Health and Safety rules to protect employees and customers and promotes safety in the workplace.
• Responsible for ordering merchandise and supplies; receiving invoices, transfers and storage of products.
• Organizes and conducts inventory and maintains accurate records.
• Provides supervision to Employees in the Cannabis Store and directs daily operations.
• Ensures daily functions are organized and compliant with health and safety rules.
• Provides training and orientation for staff; participates in performance management and coaching.
• Develops schedules and works with management on budgets and meetings.
• Reports policy issues and follows cash handling procedures.
• Runs sales reports and performs HQ, POS, and electronic price verification tasks.
• Complies with Alberta Gaming and Liquor Cannabis Commission rules; opens/closes store and handles cash.

Skills

Supervisory experience

18 years or older

QCW certification

Grade 12 education

Retail experience

Cannabis knowledge

Receiving & merchandising

MS Word

MS Excel

MS Outlook

Cash handling

Education

Grade 12 or equivalent

Tools

Word

Excel

Outlook

Job description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Cannabis Supervisor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Cannabis Supervisor reports directly to the Cannabis Store Manager and provides direction & supervision to the Budtenders. The primary responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
  
• Plans and performs all aspects of Cannabis functions including but not limited to; stocking and facing in an efficient and organized manner. Ensures display presentation and proper stock levels are maintained.
  
• Handles merchandise ensuring quality, minimizing damages and markdowns, provides substitutions and ensures price integrity including price changes.
  
• Performs general clean up duties such as cleaning spills, washrooms and display fixtures to ensure a neat and organized store is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris including disposal of garbage.
  
• Performs duties following established Occupational Health and Safety, and Environmental regulations and policies to ensure the health and safety of all Employees and customers. Promotes the prevention of robbery and violence in the workplace.
  
• Ensures the proper care, use and maintenance of equipment and tools; and reports repair requirements to Assistant/ Cannabis Store Manager.
  
• Responsible for all aspects of ordering merchandise and supplies.
  
• Responsible for all aspects of receiving including reviewing/verifying and authorizing appropriate invoices, returns, transfers, claims and proper storage of products.
  
• Responsible for organizing and conducting inventory.
  
• Provides supervision/direction to Employees in the Cannabis Store in the following areas:
  
• Ensures daily functions are carried out in an organized and efficient manner.
  
• Ensures health and safety rules and regulations are adhered to.
  
• Technical training with day-to-day instruction, including orientation.
  
• Application of effective customer service techniques.
  
• Participates in program implementation.
  
• Provides administrative support to the Assistant Cannabis Manager/Cannabis Store Manager in the following areas:
  
• Participates in performance management of subordinates including verbal coaching, written work record documentation and preparation and delivery of performance reviews. Manager must be present for appraisals if ratings are below average or outstanding.
  
• Assists Management in identifying high-potential employees.
  
• Ensures subordinates are trained and possess the necessary skills, ability and experience required to perform quality work and meet the standards established by the Company.
  
• Replaces shifts and authorizes appropriate documents.
  
• Develops and maintains schedules, including inputting and editing as required with Management approval.
  
• Participates in the development of work plans, yearly budgets and leading meetings.
  
• Participates in interviews as required (with the exception of peers) and provides other administrative support such as preparation of letters of offer, staffing requests and budget information etc.
  
• Reports any Policy and Procedure issues to the Assistant Cannabis Manager/Cannabis Store Manager.
  
• Performs and follows all aspects of cash handling Policies and Procedures.
  
• Responsible for running sales reports as required.
  
• Performs all aspects of HQ, P.O.S., and Electronic Price Verification functions.
  
• Adheres to all rules and regulations as set out by the Alberta Gaming and Liquor, Cannabis Commission.
  Opens and closes Cannabis Store, completes daily reports and is responsible for selling memberships.
  
• Performs all aspects of opening and closing duties including cashing functions, counting and balancing tills, ensuring the accurate processing of cash media (i.e. cash, charges, debit cards, etc.) according to company requirements. Additional duties include but are not limited to, security system checks, mail sorting and deposits.
  
• Verifies accuracy of all signs and tickets in the Cannabis Store, including conducting quarterly audits, ensuring "Not In Files" (NIF's) and deleted items are handled in accordance with company policies and procedures.
  
• Responsible for updating tickets and signs from G-Day and email. Ensures all price tickets and signs are created, sorted and placed on the shelves prior to store opening each day as required.
  

• Provides direction to contractors as required.

What skills and abilities will you need to be considered?

• Must be 18 years of age
  
• Must be recognized by the AGLC as a Qualified Cannabis Worker (QCW)
  
• Grade 12 education or acceptable combination of education and experience
  
• Retail experience
  
• Basic Cannabis Knowledge including accessories
  
• Basic receiving, ordering and merchandising skills
  
• Basic Word, Excel and Outlook
  
• Six (6) months supervisory experience
  
• Working knowledge of rules and regulations as it pertains to the selling of Cannabis in Alberta

What skills and abilities will set you apart from others?

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer's 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.