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A retail establishment seeks an operations manager to oversee daily tasks and manage staff effectively. The role involves strategic planning, budget management, and ensuring customer satisfaction while fostering a positive work environment. Ideal candidates will possess strong analytical skills, integrity, and an ability to multitask in a dynamic setting.
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Work setting
-Retail service establishment
Tasks
-Direct and control daily operations
-Evaluate daily operations
-Plan and organize daily operations
-Manage staff and assign duties
-Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
-Determine merchandise and services to be sold
-Implement price and credits policies
-Locate, select and procure merchandise for resale
-Develop and implement marketing strategies
-Plan budgets and monitor revenues and expenses
-Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
-Recruit, hire and supervise staff and/or volunteers
-Oversee payroll administration
-Conduct performance reviews
-Supervise office and volunteer staff
Supervision
-5-10 people
Work conditions and physical capabilities
-Attention to detail
-Combination of sitting, standing, walking
Personal suitability
-Analytical
-Integrity
-Positive attitude
-Proactive
-Time management
-Client focus
-Efficient interpersonal skills
-Interpersonal awareness
-Organized
-Team player
-Ability to multitask