Cannabis Retail Educator — Flexible Hours

Tokyo Smoke; Whitchurch-Stouffville; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Tokyo Smoke in Whitchurch-Stouffville, ON is hiring an Educator to be a brand ambassador and deliver memorable customer experiences in our cannabis retail space.

You will educate customers about our products, build authentic relationships, and drive sales while maintaining compliance with all regulations. This role requires a personable, curious team player with 1–3 years’ customer service or retail experience and strong communication skills.

Qualifications

• Minimum 1-3 years customer service experience, retail is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Strong verbal and written communication skills and excellent organizational skills.

Responsibilities

• Create intentional experiences for customers by building authentic relationships and appropriately determining needs.
• Successfully drive sales by educating on the brand and products.
• Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations.
• Successfully achieve sales goals and business metrics.
• Seek opportunities to contribute to and improve business results on a daily basis.
• Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales.
• Support with completing all tasks and duties within the store architecture, as assigned.
• Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.).
• Ensure you are aware of all company communication, rollouts, directives and procedures
• Abide by all company policies and programs, ensuring compliance
• Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
• Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders

Skills

Customer service

Retail experience

Communication

Job description

Tokyo Smoke in Whitchurch-Stouffville, ON is hiring an Educator to be a brand ambassador and deliver memorable customer experiences in our cannabis retail space.

You will educate customers about our products, build authentic relationships, and drive sales while maintaining compliance with all regulations. This role requires a personable, curious team player with 1–3 years’ customer service or retail experience and strong communication skills.