Canadian Rocky Mountain Resorts Jasper Alberta Front Office Manager

The Fairmont Jasper Park Lodge; Field; On-site; CAD 55,000 - 70,000; Full time

Job summary

An established industry player seeks a Front Office Manager to lead the Front Desk operations at a stunning lodge in the Canadian Rockies. This exciting role involves managing a dedicated team, ensuring exceptional customer service, and maintaining smooth front office functions. You will guide staff, handle guest inquiries, and enhance the overall guest experience. Join a dynamic team committed to excellence in hospitality, where your leadership will make a significant impact on guest satisfaction and team performance. This is a fantastic opportunity to thrive in a breathtaking location while advancing your career in the hospitality sector.

Benefits

Company events

Dental care

Discounted or free food

Extended health care

On-site parking

Paid time off

Store discount

Qualifications

• Previous experience in Front Desk operations is essential.
• Demonstrated passion for customer service and problem-solving skills.

Responsibilities

• Oversee Front Desk operations, ensuring efficient service delivery.
• Provide leadership and support to Front Desk team members.

Skills

Customer Service

Problem-Solving

Leadership

Organizational Skills

Flexibility

Tools

Opera PMS

Job description

Canadian Rocky Mountain Resorts Jasper Alberta Front Office Manager

Canadian Rocky Mountain Resorts Alberta From $55,000 a year - Permanent, Full-time

Job details
Pay: From $55,000 a year
Job type: Permanent, Full-time
Shift and schedule: 8 hour shift, Overtime, Weekends as needed
Location: Alberta

Benefits
Company events
Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Store discount

Job Description
CRMR is looking for a Front Office Manager for Emerald Lake Lodge (relocate to Field, BC). The address for this role is at 1 Emerald Lake Rd, Field, BC V0A 1G0. Emerald Lake Lodge is 35 minutes West of Lake Louise, AB.

Position: Front Office Manager
Report to: General Manager
Department: Front Desk
Hours: As required

Primary Function: The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. This role involves directing Guest Service Agents and Bell staff to provide exceptional customer service and maintaining smooth front office functions.

Duties and Responsibilities:

1. Oversee the Front Desk operations, ensuring they run efficiently and in accordance with hotel policies.
2. Provide leadership and support to Front Desk team members, handling guest issues and complaints with professionalism.
3. Maintain the Guest Service Record (GSR) log daily, ensuring accuracy and professionalism.
4. Regularly review and provide feedback on team performance, guiding staff towards service excellence.
5. Conduct initial and ongoing training for Guest Service Agents and Bell staff to enhance service quality and teamwork.
6. Keep updated with property details, local area information, room rates, and packages, and disseminate this knowledge to the team.
7. Handle reservation inquiries and bookings, offering current information on rates, offers, and packages.
8. Provide shift coverage across Front Desk and Bell services as needed.
9. Coordinate preparations for Group, Media, and FIT arrivals, liaising with F&B and Conference departments.
10. Manage Front Office filing systems and tracking sheets, ensuring they are organized and current.
11. Perform daily No-Show checks and ensure Front Office supplies are well-stocked.
12. Undertake additional responsibilities and duties as required.
13. Ensure all guest billing is accurate and up to date.
14. Remain in constant communication with the housekeeping and maintenance teams on room availability for arrivals, out of order status, and any deficiencies.
15. Develop strategies for enhanced guest experience, adding value for our customers.
16. Participate in team events.
17. Ensure guest reviews and complaints are addressed to the company standard.

Requirements/Experience:

1. Previous experience in Front Desk operations is essential.
2. Proficiency in Opera PMS is essential.
3. Demonstrated passion for customer service and problem-solving skills.
4. Previous leadership or supervisory experience in a hospitality setting is essential.
5. Strong organizational skills and attention to detail.
6. Ability to work independently, manage emergencies, and lead a team successfully.
7. Flexibility to work under pressure in a dynamic environment.

Please note that only applicants selected for further consideration will be contacted. Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474. We look forward to receiving your application.

Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Work Location: In person