Canada Brand Ambassador

Russell Tobin; Montreal West; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Brand Ambassador to enhance the customer experience in the transportation sector. This role involves welcoming riders, providing on-site support, and promoting company services at the airport. Ideal candidates are people-oriented, adaptable, and tech-savvy, with a knack for problem-solving. Join a forward-thinking company that values proactive individuals ready to make a difference in a fast-paced environment. Comprehensive healthcare benefits and a supportive work culture await you in this exciting opportunity.

Benefits

Comprehensive healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Pet insurance

Employee discounts with preferred vendors

Qualifications

• 1+ year in customer service, airport operations, or brand ambassador roles.
• Fluency in French and English is required.

Responsibilities

• Welcome riders and guide them on using the app for a seamless experience.
• Assist riders and drivers with app-related questions and troubleshooting.
• Monitor vehicle flow and ensure safe pick-up/drop-off areas.

Skills

People-Oriented

Problem-Solver

Adaptable and Versatile

Proactive and Dependable

Tech-Savvy

Bilingual (French and English)

Job description

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Direct message the job poster from Russell Tobin

What are we looking for in our Canada Brand Ambassador?

Russell Tobin & Associates is currently seeking a Brand Ambassador to work for our client in the transportation industry. Apply now for consideration!

Details:

• W2 Contract: 1 Month
• Location: Montréal, Québec
• Pay: $25-31.29/hour (DOE)
• Schedule: Approximately 30-40 hours per week, including evenings, weekends, and holidays, as needed

Job Responsibilities:

• Be the face of the company: Welcome riders into the Pickup Zone, guide them on using the app to order a ride, connect with their driver, introduce them to in-app support channels, and ensure a seamless pickup experience while representing the company's brand.
• Provide On-Site Customer Support: Assist riders and drivers with app-related questions, payment troubleshooting, and resolving real-time issues to enhance their experience.
• Enhance Airport Operations: Monitor and manage vehicle flow, ensure safe and efficient pick-up/drop-off areas, and relay operational adjustments (e.g., request more vehicles or modify flow speed).
• Promote Company Services: Educate travelers on company's benefits, app functionality, and available ride options, driving growth in airport trip volume.
• Support Airport Logistics: Assist with the setup and management of company's designated airport zones, ensuring smooth operations and compliance with airport policies.
• Collaborate with Teams: Work closely with airport operations personnel to address issues and provide feedback for continuous improvement.
• Adapt and Respond: Take on additional tasks as needed to ensure a seamless rider and driver experience.

Required Skills:

• People-Oriented: You excel at engaging with a diverse range of people and building rapport quickly.
• Problem-Solver: You thrive on troubleshooting and finding solutions in real-time.
• Adaptable and Versatile: Comfortable managing multiple responsibilities and adapting to challenges as they arise.
• Proactive and Dependable: You take initiative and follow through without needing constant direction.
• Tech-Savvy: Confident in navigating and explaining app functionality to riders and drivers alike.
• Bilingual: Being fluent in both French and English to assist riders with their needs.

Preferred Skills:

• Experience: At least one year in customer service, airport operations, event logistics, brand ambassador roles, or traffic/parking management.
• Physical Ability: Comfortable working outdoors, standing for extended periods, and lifting up to 40 pounds.
• Attention to Detail: Familiarity with airport layouts and procedures is a plus.

Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Additional Information:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Sales and Business Development
• Industries: Marketing Services