(CAN) Stocking 2 Team Lead

Walmart Canada; Montreal (administrative region); On-site; CAD 45,000 - 60,000; Full time

Job summary

Walmart Canada in Montreal is seeking a backroom and unloading supervisor to support leadership of backroom processes, respond to problems, and develop associates through teaching and training while delivering top-tier customer service. You will plan department activities based on workload and assist on the sales floor as needed.

The role emphasizes daily team huddles, safety, merchandising updates, and collaboration with the Coach/People Lead to drive productivity.

Qualifications

• Experience delivering high level customer service.
• Willingness to train and develop associates.
• Ability to respond to problems and inquiries.
• Attention to safety and merchandising standards.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product purchases.
• Direct and coordinate task completion as per priorities from Coaches and Store Management.
• Assess backroom and store appearance and implement merchandising updates.
• Lead daily team huddle, share updates, set goals, and track productivity.
• Secure high-ticket merchandise and ensure doors/lockups are secured; perform daily audits.
• Review schedules with People Lead.
• Identify training opportunities and develop associates through teaching.
• Contribute to a safe, clean work environment per company policy.

Skills

Customer Service

Team Leadership

Training & Development

Communication

Job description

Position Summary

Assists in the leadership of the backroom and unloading department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You\'ll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
• Assesses the overall presentation of backroom and appearance, noting deficiencies for corrective action and executing merchandising display changes or stocking where required.
• Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Ensuring all high ticket merchandise is secured, all doors and lockups are secured when not in use and completing daily audits as per program.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
• Complete GTA/Workday tasks and supports Management
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

5400 RUE JEAN-TALON O, MONTREAL, QC H4P 2T5, Canada

Important Note

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