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(CAN) Self Checkout Attendant (LC)

Walmart Canada Corp

Sherbrooke

On-site

CAD 30,000 - 60,000

Full time

9 days ago

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Job summary

Walmart Canada is seeking a Self-Checkout Attendant in Sherbrooke, QC, to provide exceptional customer service and assist customers with self-service transactions. The role involves maintaining the checkout area, educating customers, and ensuring a positive shopping experience. Ideal candidates are 18+ with a focus on customer interaction and department standards.

Qualifications

Must be 18 years or older.
Customer service experience preferred.

Responsibilities

Assist customers with transactions in self-service areas.
Educate customers on using self-service options.
Maintain cleanliness and safety in the checkout area.

Position Summary...

A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart. This associate is over the age of 18 and has successfully completed required training to handle alcohol products.

What you'll do...

1 Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.
2 Educating customers on the correct and efficient use of self-service options, when applicable.
3 Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4 Observing the activities of a customer to determine when and if assistance is needed.
5 When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6 Demonstrating knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.
7 Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8 Returning Scan & Go scanners to their home after use.