(CAN) OMNI Customer Fulfillment Associate

Walmart; Victoria; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is hiring an OMNI Customer Fulfillment Associate in Victoria, BC. In this role you will pick, pack and dispense online orders with high accuracy, following safety and food hygiene standards to ensure customer satisfaction and loyalty.

You will work in a fast-paced retail environment, collaborating with teams to meet daily delivery schedules and continuously seek improvements in efficiency and service quality. The minimum rate starts at $18.00 per hour.

Qualifications

• Age – 16 or older.

Responsibilities

• Picks and assembles orders from temperature zones to ensure on-time delivery.
• Packs orders with attention to quantity and accuracy.
• Ensures picked products are undamaged and of high quality.
• Documents and labels orders using slips, packaging details and shipping labels.
• Optimizes tote filling for space efficiency while maintaining quality.
• Balances fulfillment with customer interactions to resolve issues.
• Follows strict safety and food hygiene standards and keeps area clean.
• Suggests process improvements to boost efficiency and customer satisfaction.

Job description

Position Summary…

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!

What you’ll do…

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.

The minimum rate of pay for this position starts from $18.00.

Le taux horaire minimum pour ce poste débute à 18.00.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

3460 SAANICH RD, VICTORIA, BC V8Z 0B9, Canada

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