(CAN) OMNI Customer Fulfillment Associate

Walmart Canada Corp; Saint-Bruno; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail company in Quebec is seeking an OMNI Customer Fulfillment Associate. In this role, you will be responsible for picking, packing, and dispensing online orders while ensuring high-quality standards and strict adherence to safety and food hygiene protocols. This position requires attention to detail, effective customer interaction, and participation in continuous improvement initiatives. If you are looking for a rewarding opportunity in customer service or retail, this might be a perfect fit.

Responsibilities

• Efficiently picks and assembles orders with care to achieve 'On Time' delivery.
• Packs orders with attention to detail and accuracy.
• Ensures products picked are of the highest quality.
• Documents and labels orders correctly.
• Optimizes tote fill while maintaining quality standards.
• Balances fulfillment responsibilities with customer service.
• Maintains strict adherence to safety and hygiene standards.
• Participates in continuous improvement initiatives.

Job description

Position Summary

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty.

If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!

What you'll do

• Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
• Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
• Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
• Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
• Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
• Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
• Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
• Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.