(CAN) OMNI Customer Fulfillment Associate

Walmart; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking an OMNI Customer Fulfillment Associate to join their team. This role offers a fantastic opportunity to develop skills in customer service and retail while ensuring high-quality standards in order fulfillment. You'll be responsible for picking, packing, and dispensing online orders, all while adhering to strict safety and hygiene protocols. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this position could be the perfect fit for you. Join a dynamic team committed to customer satisfaction and operational excellence!

Qualifications

• Must be 16 years or older to apply.
• Attention to detail is crucial for order packing and quality assurance.

Responsibilities

• Efficiently pick and pack orders while ensuring product quality.
• Maintain safety and hygiene standards in the work area.
• Provide excellent customer service and resolve issues.

Skills

Customer Service

Attention to Detail

Safety Standards Compliance

Time Management

Education

Minimum Age 16

Job description

Position Summary...

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty. If you are looking for an exciting job in customer service or retail, working as an OMNI Customer Fulfillment Associate may be a great fit for you!

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers.
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes.
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
4. Correctly documents and labels all orders through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
7. Ensures strict adherence to safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris, and ensuring all totes are clean and void of debris before packing; operates material handling equipment in a safe and responsible manner and ensures that all safety pre-inspection checks are completed before use; exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; demonstrates flexibility in completing/adjusting to work assignments based on customer requests and meeting daily delivery schedules.

The minimum rate of pay for this position starts from $17.55. Rate of pay will be determined based on relevant experience.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

6801 Island Hwy N, Nanaimo, BC V9T 6N8, Canada