(CAN) Gérant du service à la clientèle

WALMART CANADA; Shawinigan; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Shawinigan is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service while ensuring compliance with company standards.

In this role, you will supervise cash handling, train associates, and promote store programs, with flexibility to work varied shifts including evenings and weekends. This position offers a path to develop leadership and operational skills in a dynamic retail environment.

Qualifications

• Experience leading customer service in a retail environment.
• Strong leadership and coaching skills.
• Knowledge of store operations and front-end workflows.
• Experience training staff and promoting programs.

Responsibilities

• Lead front-end operations to deliver exceptional customer service.
• Provide guidance to resolve customer and associate concerns.
• Monitor front-end coverage and coordinate breaks.
• Train associates on procedures, scanning, and safety.
• Oversee transactions, returns, and EFT compliance with guidelines.
• Support EAS and loss prevention processes.
• Manage cash handling and register controls, including opening/closing.
• Promote Walmart programs and initiatives to customers and staff.
• Be flexible with shifts including evenings, weekends and holidays.

Skills

Customer service

Leadership

Front end

Training

Cash handling

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do

• Safety, Security, and Emergency Readiness Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Customer and Associate Support Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front‑end experience.
• Front End Coverage and Operations Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Associate Training and Development Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• EAS and Loss Prevention Support Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.
• Cash Management and Register Controls Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front‑end cash levels, and completes audits to ensure register accuracy.
• Promote Company Programs and Initiatives Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
• Flexibility (Availability/Work Schedule) Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

• High Task Volume in a Fast-Paced Environment
  • Manages overnight hours effectively and planning accordingly to stay energized and focused.
  • Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
  • Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
• Physical Demands
  • Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
  • Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

• Energetic, Fast-Paced Environment
  Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts
  Your contributions are recognized and valued.
• Career Growth Opportunities
  Build your skills and advance your career with us.
• Meaningful Impact
  Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55.

Le taux horaire minimum pour ce poste débute à 19.55.

Primary Location… 1600 BLVD ROYAL, SHAWINIGAN, QC G9N 8S8, Canada