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(CAN) Gérant au service à la clientèle

Walmart Canada Corp

Sherbrooke

On-site

CAD 45,000 - 65,000

Full time

5 days ago

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Job summary

Walmart Canada is seeking a Customer Service Manager in Sherbrooke who will lead the front-end operations to enhance customer experiences. The role includes staff training, operational oversight, and ensuring compliance with company programs, making it ideal for those passionate about customer service in the retail environment.

Qualifications

Experience in retail management preferred.
Strong interpersonal skills and leadership abilities.
Ability to handle customer and associate concerns effectively.

Responsibilities

Coordinates front-end operations for optimal customer experience.
Monitors and supports front-end associates during shifts.
Oversees compliance with operational standards.

Skills

Customer service

Team leadership

Problem-solving

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.