(CAN) Gérant au service à la clientèle

Walmart; Candiac; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Manager, where you will lead front end operations to provide outstanding customer service. In this dynamic role, you will ensure a positive shopping experience, foster customer loyalty, and maintain compliance with company standards. Your leadership will empower associates through training and support, making a significant impact on the overall customer experience. If you are passionate about retail and customer service, this opportunity is perfect for you!

Qualifications

• Strong customer service skills with a focus on enhancing customer experience.
• Ability to train and guide associates on company procedures.

Responsibilities

• Coordinate front end operations to ensure exceptional customer service.
• Monitor and train front end associates for optimal performance.
• Ensure compliance with operational standards and safety protocols.

Skills

Customer Service

Team Coordination

Training and Development

Operational Compliance

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. This role is also responsible for maintaining compliance with company programs and operational standards. If you are interested in a dynamic role in customer service or retail, this position may be a great fit for you.

What you'll do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down times, emergency codes, and theft prevention.
2. Handle customer and associate concerns, providing guidance as needed.
3. Monitor front end associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Train associates on systems and company procedures, including scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivations, greeter issue handling, and completing "Failure to Deactivate" logs.
7. Prepare registers for opening and closing, support cashiers with change, maintain cash levels, and perform register accuracy audits.
8. Promote and support all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications...

Age - 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

201 Rue Strasbourg, Candiac, QC J5R 0B4, Canada

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