(CAN) General Merchandise Department Manager

Walmart Canada; Montreal (administrative region); On-site; CAD 23,000 - 33,000; Full time

Job summary

Walmart Canada is seeking a General Merchandise Department Manager to lead a team in delivering an exceptional customer experience on the sales floor. You will ensure stock readiness, proper merchandising, and strong execution to drive results in a fast-paced store environment.

Responsibilities include coaching associates, scheduling coverage, and maintaining safety and cleanliness standards while adapting to business needs, including evenings and weekends.

Qualifications

• Customer service experience in a retail setting.
• Ability to lead and coach associates for performance and engagement.
• Knowledge of merchandising standards and store presentation.

Responsibilities

• Provide friendly and professional customer service, assist with product selection and resolve concerns.
• Delegate and follow up on merchandising and stock tasks to ensure availability.
• Manage price changes, features and modular execution to maintain accuracy.
• Oversee sales floor coverage and recovery to keep the store customer-ready.
• Coordinate associate scheduling and break coverage for smooth operations.
• Train and coach associates to support performance and development.
• Maintain a safe, clean, and compliant store environment.

Skills

Customer service

Leadership

Merchandising

Scheduling

Coaching

Safety compliance

Job description

Position Summary...

The General Merchandise Department Manager at Walmart plays a key leadership role in delivering a great customer experience by keeping the sales floor stocked, organized, and ready for business. This role leads and supports associates in completing handheld tasks, maintaining merchandise standards, and assisting customers with their shopping needs. By actively planning and prioritizing work based on workload and customer traffic, the Department Manager drives strong execution, teamwork, and results—while ensuring a safe, clean, and high energy store environment.

What You’ll Do...

WHAT YOU'LL DO

Deliver An Excellent Customer Experience

Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase decisions, and resolving concerns or referring them as appropriate.

Execute Daily Merchandising and Availability Tasks

Delegates, supports, and follows up on the completion of Customer Availability Process tasks, including section work, capping bins, and stocking picks.

Price Changes, Features, and Modular Execution

Delegates, supports, and follows up on the completion of price changes, feature sets, and modulars within assigned areas to maintain merchandise accuracy and presentation standards.

Sales Floor Coverage and Recovery

Assigns associates to support coverage as needed across the sales floor and provides support with recovery and zoning activities to keep the store customer-ready.

Associate Scheduling and Break Coverage

Ensures associate breaks are taken in accordance with coverage requirements to support smooth operations.

Associate Training and Coaching

Provides training, coaching, and ongoing feedback to associates to support performance, development, and engagement.

Safety, Cleanliness, and Compliance

Maintains a safe, clean, and hazard-free work environment by following Company policies and procedures, completing safety sweep logs, and ensuring displays and fixtures are secure and free of debris.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in This Role

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $20.35.

Le taux horaire minimum pour ce poste débute à 20.35.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

2700 BOUL LAURIER, VILLE DE QUEBEC, QC G1V 2L8, Canada

Important Note:

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