(CAN) Customer Service Manager

Walmart Canada Corp; Winnipeg; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retail company seeks a Front End Coordinator to enhance customer experience and ensure efficient store operations. The role involves managing staff activities, compliance with safety procedures, and supporting customer transactions. Candidates will be responsible for driving team performance and promoting company initiatives.

Responsibilities

• Coordinate Front End operations to provide exceptional customer service.
• Ensure compliance with company programs and operational standards.
• Monitor Front End associates and train them on systems and company procedures.

Job description

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensure compliance with Company programs while maintaining operational standards.

What you'll do

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register closures, emergency codes, and theft prevention.
2. Handle customer and associate concerns and provide guidance as required.
3. Monitor all Front End associates, ensuring proper coverage, coordinating breaks, and assisting with outlying registers.
4. Train associates on systems and company procedures, such as scanning accuracy, productivity, programs, discounts, EAS system, and safety.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems function properly, including cashier deactivation, greeter handling, and logging failures.
7. Prepare registers for opening and closing, support cashiers with change, maintain cash levels, and perform register audits.
8. Promote company-sponsored programs and initiatives, including credit card services, protection plans, charity initiatives, and discounts.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 1576 Regent Ave W, Winnipeg, MB R2C 3B4, Canada

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