(CAN) Customer Service Manager

Wal-Mart Canada Corp; Westbank First Nation #9; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front end operations, ensuring exceptional customer service and a positive shopping experience at the Westbank location. You will drive customer loyalty and ensure compliance with company programs and standards, while coaching associates and overseeing cash controls.

The role emphasizes leadership in a fast-paced retail environment with opportunities for growth and development within the team.

Qualifications

• Age 16 or older is required.
• Walmart will accommodate disability-related needs as required by law.

Responsibilities

• Lead front end operations to deliver exceptional customer service.
• Support a positive shopping experience and drive customer loyalty.
• Ensure compliance with company programs and operational standards.
• Provide associate training and development.
• Oversee cash management and register controls.
• Support EAS and loss prevention initiatives.

Skills

Leadership

Customer service

Operations management

Training & development

Loss prevention

Cash handling

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do

• Safety, Security, and Emergency Readiness
• Customer and Associate Support
• Front End Coverage and Operations
• Associate Training and Development
• Transaction Oversight and Compliance
• EAS and Loss Prevention Support
• Cash Management and Register Controls
• Promote Company Programs and Initiatives

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in this Role

• High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

• Energetic, Fast-Paced Environment
• Appreciation for Your Efforts
• Career Growth Opportunities
• Meaningful Impact

The minimum rate of pay for this position starts from $19.20. Le taux horaire minimum pour ce poste débute à 19.20.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

2170 LOUIE DR, WESTBANK, BC V4T 3E5, Canada

Important Note

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

About Walmart

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.