Customer Service Manager

Wal-Mart Canada Corp; Okotoks; On-site; CAD 38,000 - 46,000; Full time

Job summary

Wal-Mart Canada Corp is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service in a fast-paced retail setting. You will drive a positive shopping experience, support a loyal customer base, and ensure compliance with company programs and standards.

You will supervise front-end coverage, train associates on procedures, and oversee transactions, cash handling, and loss prevention, while promoting Walmart programs and initiatives to customers and staff.

Qualifications

• Minimum age 16 or older.
• Retail experience preferred.
• Able to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Safety, security, and emergency readiness are ensured.
• Handle customer and associate concerns professionally to maintain a positive front-end experience.
• Monitor front end operations to ensure proper coverage and efficient customer flow.
• Train associates on systems, procedures, and safety requirements.
• Oversee purchases, returns, and exchanges with adherence to company guidelines.
• Support EAS and loss prevention measures and ensure alarms and logs are accurate.
• Manage cash handling, opening/closing registers, and audits for accuracy.
• Promote company programs and initiatives like credit services and discount programs.

Skills

Customer service

Leadership

Retail operations

Team supervision

POS systems

Tools

POS systems

Job description

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do

• Safety, Security, and Emergency Readiness

  Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

• Customer and Associate Support

  Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

• Front End Coverage and Operations

  Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

• Associate Training and Development

  Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

• Transaction Oversight and Compliance

  Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

• EAS and Loss Prevention Support

  Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

• Cash Management and Register Controls

  Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

• Promote Company Programs and Initiatives

  Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

• High Task Volume in a Fast-Paced Environment

  Manages overnight hours effectively and planning accordingly to stay energized and focused.

  Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

  Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

• Physical Demands

  Persforms physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.

  Persforms repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

• Energetic, Fast-Paced Environment

  Thrive in a dynamic setting where every day brings something new.

• Appreciation for Your Efforts

  Your contributions are recognized and valued.

• Career Growth Opportunities

  Build your skills and advance your career with us.

• Meaningful Impact

  Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $16.95. Le taux horaire minimum pour ce poste débute à 16.95.

Minimum Qualifications

• Age - 16 or older

Primary Location

500-201 SOUTHRIDGE DR, OKOTOKS, AB T1S 2C8, Canada

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

About Walmart

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. You’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you’re proud of.