(CAN) Customer Service Manager

Walmart Canada; Lévis; Sur place; CAD 28 000 - 34 000; Plein temps

Résumé du poste

Walmart Canada in Lévis, QC is seeking a Customer Service Manager to lead front-end operations, deliver excellent service, and support a positive shopping experience. You will drive loyalty and help the store run efficiently through strong leadership and adherence to company standards.

Responsibilities include supervising safety, assisting customers and associates, overseeing cash handling, training staff, promoting programs, and ensuring proper EAS, loss prevention, and compliance with

Responsabilités

• Supervise safety, security, and emergency readiness at the front end.
• Handle customer and associate concerns to resolve issues and maintain a positive experience.
• Oversee front end coverage and operations to ensure efficient customer flow.
• Train associates on systems, procedures, scanning accuracy, and safety requirements.
• Oversee purchase, return, and exchange transactions with approvals as needed and ensure compliance with guidelines.
• Support EAS systems functionality, alarm deactivation, and loss prevention processes.
• Manage cash handling, register opening/closing, and audits for accuracy.
• Promote company programs and initiatives including credit services and discount programs.
• Demonstrate flexibility to work evenings, weekends, and holidays.

Description du poste

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do

• Safety, Security, and Emergency Readiness

  Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

• Customer and Associate Support

  Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

• Front End Coverage and Operations

  Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

• Associate Training and Development

  Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

• Transaction Oversight and Compliance

  Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

• EAS and Loss Prevention Support

  Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

• Cash Management and Register Controls

  Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

• Promote Company Programs and Initiatives

  Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

• Flexibility (Availability/Work Schedule)

  Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.

• POTENTIAL CHALLENGES IN THIS ROLE

  High Task Volume in a Fast-Paced Environment

  Manages overnight hours effectively and planning accordingly to stay energized and focused.

  Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

  Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

• Physical Demands

  Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.

  Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

• WHY YOU'LL ENJOY WORKING HERE

  Energetic, Fast-Paced Environment

  Thrive in a dynamic setting where every day brings something new.

  Appreciation for Your Efforts

  Your contributions are recognized and valued.

  Career Growth Opportunities

  Build your skills and advance your career with us.

  Meaningful Impact

  Take pride in helping customers save money and live better.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location

1200 BOUL ALPHONSE-DESJARDINS, LEVIS, QC G6V 6Y8, Canada

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

The minimum rate of pay for this position starts from $19.55.

Le taux horaire minimum pour ce poste débute à 19.55.

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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