(CAN) Customer Service Manager

Walmart; Lethbridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Lethbridge. This role involves overseeing front-end operations, training associates, and ensuring exceptional customer service to foster a positive shopping experience. Ideal candidates will be proactive, safety-focused, and skilled in customer service management.

Qualifications

• Must be 16 years or older.
• Experience in retail is preferred.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and associate concerns.
• Train associates on systems and company procedures.

Skills

Customer service

Team Coordination

Compliance

Training

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to develop your skills in the retail industry. A Customer Service Manager coordinates front-end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. This role is also responsible for maintaining compliance with company programs and operational standards. If you are interested in a dynamic role in customer service or retail, this position may be a great fit for you.

What you'll do

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down times, emergency codes, and theft prevention.
2. Handle customer and associate concerns, providing guidance as needed.
3. Monitor front-end associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Train associates on systems and company procedures, such as scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivation and greeter issue resolution, and complete relevant logs.
7. Prepare registers for opening and closing, support cashiers with change, maintain cash levels, and perform register audits for accuracy.
8. Promote and oversee company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Minimum Qualifications

Must be 16 years or older.

Preferred Qualifications

Additional preferred qualifications are not listed.

Walmart will accommodate disability-related needs as required by law.

Primary Location

3195 26th Ave N, Lethbridge, AB T1H 5P3, Canada

Application Process

If you are a current Walmart associate, please log in to your Workday account and use the Find Jobs report to apply for this position.

Equal Opportunity Employment

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations for applicants with disabilities are available. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and work authorization. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For bias audit and data-use details, visit www.talentify.io/bias-audit-report. Applicants in NYC may request alternative processes at [e-mail] or 407-000-0000.