(CAN) Customer Service Manager

Socket.dev; Kindersley; On-site; CAD 19,000 - 26,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, and drive loyalty in a bustling retail environment. You will supervise safety practices, train associates, and ensure compliance with company programs.

Responsibilities include managing front-end coverage, cash handling, and ensuring smooth transactions while promoting company initiatives and maintaining a positive shopping experience.

Qualifications

• Demonstrated leadership in a fast-paced retail environment.
• Strong customer service and conflict resolution skills.
• Experience with front-end operations and store procedures.

Responsibilities

• Ensure safety and emergency procedures are followed; maintain clean work areas; manage down registers; respond to codes; support theft prevention and evacuation.
• Address customer and associate concerns; provide guidance to resolve issues and maintain a positive front-end experience.
• Monitor front-end coverage; coordinate breaks; support outlying registers; maintain efficient customer flow.
• Train associates on systems and company procedures; scanning accuracy; productivity; discount programs; EAS processes; safety.
• Oversee purchases, returns, and exchanges; provide approvals; correct errors; verify processes per guidelines.
• Ensure EAS functioning; deactivate merchandise; greeters handle alarms; log failures.
• Open/close registers; assist with cash; maintain cash levels; complete audits.
• Promote credit cards, Walmart Protection Plans, charity initiatives, and discounts.
• Be open to evenings, weekends, and holidays to meet business needs.
• Manage overnight hours and high task volumes; plan ahead to maintain energy and focus; stock and recovery.

Skills

Leadership

Customer service

Operations management

Training

Cash handling

Loss prevention

EAS systems

Communication

Tools

EAS systems

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you\'ll do...

WHAT YOU\'LL DO
Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support: Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations: Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development: Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance: Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support: Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls: Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives: Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule): Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment: Manages overnight hours effectively and planning accordingly to stay energized and focused. Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift. Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands: Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs. Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU\'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment: Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts: Your contributions are recognized and valued.

Career Growth Opportunities: Build your skills and advance your career with us.

Meaningful Impact: Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $16.30.

Minimum qualifications and location details retained as provided below.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location 710 11TH AVE E, KINDERSLEY, SK S0L 1S0, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.